Head of Operations – Premium D2C Food Brand

Company Overview

The Bikaneri Kitchen is a premium Direct-to-Consumer (D2C) food brand redefining traditional Indian snacks with clean ingredients and authentic flavors. With an initial portfolio of 8 Stock Keeping Units (SKUs) led by its flagship Bhujia, the brand focuses on building a premium snacking experience across D2C, e-commerce, quick commerce, and modern retail channels. Backed by an established entrepreneur with multiple successful consumer brands, the company is preparing for an exciting growth journey.

Job Summary

The Head of Operations will lead end-to-end operations for The Bikaneri Kitchen's premium food business. This role is critical in ensuring operational excellence, quality assurance, supply chain management, inventory planning, procurement, and fulfillment, all while supporting the successful launch and scaling of the brand.

Responsibilities

• Own end-to-end operations across procurement, manufacturing, quality, warehousing, logistics, and fulfillment.
• Establish scalable operational processes to support business growth.
• Drive Quality Control (QC), food safety, hygiene, and regulatory compliance (including FSSAI, HACCP, GMP).
• Work closely with manufacturing partners to ensure product consistency and timely production.
• Lead inventory planning, demand forecasting, and supply planning.
• Manage e-commerce and quick commerce operations across various marketplaces and D2C channels.
• Monitor operational KPIs including On-Time In Full (OTIF), inventory accuracy, wastage, fill rate, customer complaints, and service levels.
• Collaborate with Product, Sales, Marketing, and Finance teams to ensure seamless execution.
• Build and lead high-performing operations and supply chain teams.
• Drive continuous process improvement, cost optimization, and operational efficiency.

Qualifications

• 8–15 years of experience in Operations, Supply Chain, Manufacturing, or Quality within the FMCG/Food industry.
• Strong exposure to premium food, snacks, packaged foods, or D2C consumer brands.
• Hands-on experience in Quality Control, food safety, and regulatory compliance.
• Strong understanding of e-commerce and quick commerce operations (such as Amazon, Blinkit, Zepto, Instamart, Flipkart).
• Experience in new product launches and scaling operations.
• Strong analytical, leadership, and stakeholder management skills.
• Comfortable working in a fast-paced entrepreneurial environment.

Preferred Skills

• Knowledge of inventory management software and tools.
• Proficiency in data analysis and performance metrics.
• Strong interpersonal and communication skills to interact with diverse teams.

Experience

• A minimum of 8 years and a maximum of 15 years of relevant experience in operations or supply chain management within the FMCG/Food industry.

Environment

• This position will be based in Worli, Mumbai, and the work setting will predominantly be office-based while requiring occasional travel to manufacturing sites and partners.

Salary

• Salary details have not been specified.

Growth Opportunities

• Potential for advancement in an expanding company with opportunities to take on larger roles in operations or executive management.

Benefits

• Details regarding benefits have not been specified.