Head of Signature Services | Scrabble & Jigsaw

Posted on November 9, 2023

Job Description

Position Summary:   The Head of Signature Services is a crucial role responsible for managing client relations for Vows for Eternity and its brand affiliates. The role requires an individual with excellent interpersonal, communication (both oral and written, and analytical skills, someone who is collaborative and rich in their own life experiences, and someone for whom empathy and integrity are the cornerstones of how they conduct themselves.   Responsibilities · Guiding new and existing members through their membership terms. · Leading the CR team. · Managing the day-to-day flow of potential clients for VFE and affiliated brands. · Filtration of clients based on location. · The position will be responsible for client relations for VFE and affiliates. · Responsible for client servicing for global clients. · Client Relationship management to ensure member satisfaction. · Collaborating with team members on achieving targets and constantly trying to exceed them. · Maintaining member confidentiality and understanding the nuances of being understated while conducting conversations. · Assisting the matchmaking team. · Responsible for measuring the client's satisfaction.   Position Requirement · Globally exposed Indian – well-spoken, well-traveled, good conversationalist, empathetic with a strong moral code of conduct. · Comfortable in talking with people from extremely well-educated, globally traveled affluent families. · Team player. · Open to someone with a break in their career provided they have a zeal to work and excellent communication and relationship-building skills. · The skills like emotional intelligence around the delicacy of understanding our clients is something that is essential to this role. · Someone keen on being part of a global team that believes strongly in what they do and of wanting to make a difference in the lives of people. · Someone from a client relations background is helpful.