Senior Manager – Business Development & Customer Acquisition This is a high-impact role for someone who can operate at the intersection of revenue growth, customer acquisition, commercial strategy, and sales leadership. You will own ShipGlobal's end-to-end customer acquisition strategy across eCommerce sellers, D2C brands, exporters, aggregators, franchise partners, and strategic business segments. Working closely with the Founders and cross-functional teams, you will build a scalable revenue engine that consistently drives customer acquisition, market expansion, and business growth. You will lead high-performing sales teams, develop repeatable acquisition playbooks, build strategic partnerships, and create operational excellence across the entire customer acquisition funnel - from lead generation to first shipment and long-term customer growth. This role is ideal for someone who enjoys building teams, scaling revenue engines, creating structured sales systems, and delivering measurable commercial outcomes in a fast-growing startup environment. About ShipGlobal At ShipGlobal, we're not just moving parcels - we're redefining how global commerce flows. We are a fastgrowing, tech-enabled cross-border logistics platform helping Indian brands go global. From D2C disruptors to large eCommerce players, we power seamless international shipping with smart technology, data-driven solutions, and operational excellence. If you're excited by startups, scale, and solving real-world problems, you'll feel at home here. The ShipGlobal Culture At ShipGlobal, culture isn’t a buzzword-it’s something we’re actively building as we grow. We move fast, take ownership, and focus on solving real problems, giving you the space to learn, contribute, and make an impact from day one. There are no rigid hierarchies-ideas matter more than titles, and everyone is trusted to step up and deliver. You’ll work alongside a collaborative, ambitious team that supports each other while pushing for high performance. As we scale, every individual plays a role in shaping our culture - so if you’re excited by ownership, growth, and building something meaningful, you’ll fit right in. What You’ll Do • Own ShipGlobal's customer acquisition strategy across eCommerce sellers, D2C brands, marketplace exporters, B2B exporters, aggregators, franchise partners, and other high-potential business segments. • Build and scale a predictable revenue engine across inbound sales, outbound sales, partnerships, referrals, market development, and channel-led growth. • Lead, mentor, and grow high-performing sales and business development teams across inside sales, outbound acquisition, inbound conversion, enterprise accounts, and channel partnerships. • Develop segment-specific acquisition playbooks for Amazon Global Selling sellers, Shopify brands, Etsy, eBay, Walmart sellers, export manufacturers, boutique exporters, SME/MSME businesses, and logistics aggregators. • Own revenue targets, acquisition goals, pipeline generation, conversion metrics, customer activation, and segment-wise business growth. • Drive performance across the entire acquisition funnel—from lead generation and sign-up through KYC completion, first shipment, repeat usage, and early customer expansion. • Partner closely with Marketing to improve lead quality, campaign messaging, acquisition channels, landing pages, and conversion rates. • Collaborate with Product, Operations, and Customer Success teams to strengthen onboarding, customer activation, pricing communication, service delivery, and overall customer experience. • Identify new growth opportunities across export clusters, seller communities, business networks, highpotential markets, and emerging acquisition channels. • Build strategic partnerships with marketplace enablers, seller communities, export consultants, aggregators, franchise partners, trade bodies, and SME/MSME ecosystems. • Establish a strong sales operating rhythm through pipeline reviews, CRM governance, dashboards, sales coaching, call reviews, performance management, and forecasting. • Develop sales enablement assets including pitch decks, objection-handling frameworks, value propositions, pricing narratives, competitor battlecards, and customer success stories. • Use data and analytics to identify funnel leakages, productivity gaps, customer segment opportunities, lead quality improvements, and revenue growth opportunities. • Build accurate monthly, quarterly, and annual revenue forecasts while driving accountability across the acquisition organization. What We’re Looking For • 7–12 years of experience across Business Development, Sales, Revenue Growth, Customer Acquisition, or Commercial Leadership. • Strong B2B sales experience, preferably within logistics, SaaS, fintech, eCommerce enablement, shipping, marketplaces, SME/MSME, or export-focused businesses. • Proven track record of building, leading, and scaling high-performing customer acquisition teams. • Strong understanding of inbound sales, outbound sales, inside sales, channel acquisition, partnerships, lead conversion, and revenue forecasting. • Experience managing large sales teams with structured processes, clear targets, performance management systems, and accountability frameworks. • Ability to build scalable acquisition playbooks across customer segments, geographies, and revenue channels. • Strong CRM discipline with expertise in sales dashboards, funnel metrics, pipeline management, forecasting, and conversion analytics. • Strong commercial acumen with a deep understanding of pricing strategy, CAC, ACV, customer quality, activation, retention, and revenue optimization. • Excellent leadership, communication, negotiation, stakeholder management, and team-building skills. • Ability to thrive in a fast-paced, high-growth environment with ambitious targets and high ownership. It would be great if you also have: • Experience within cross-border logistics, domestic logistics, international trade, eCommerce exports, B2B SaaS, fintech, or marketplace ecosystems. • Exposure to eCommerce sellers, D2C brands, Amazon Global Selling, Shopify, Etsy, eBay, Walmart sellers, exporters, aggregators, or SME/MSME communities. • Experience building franchise, partner-led, channel, or aggregator sales models. • Experience working with export councils, trade bodies, startup ecosystems, seller communities, or business associations. • Strong understanding of customer onboarding journeys, KYC funnels, first-order activation, and lifecycle growth. • Experience working closely with Marketing and Product teams to improve acquisition, activation, and revenue outcomes. What You’ll Gain • Opportunity to build and scale the customer acquisition engine of one of India's fastest-growing crossborder logistics companies. • A business-critical leadership role with direct exposure to the Founders and senior leadership team. • The opportunity to shape revenue strategy, go-to-market execution, sales operations, partnerships, and market expansion initiatives. • Exposure to India's rapidly growing cross-border logistics, exports, and eCommerce ecosystem. • The freedom to build scalable teams, processes, playbooks, dashboards, and commercial systems from the ground up. • A fast-paced environment that values ownership, innovation, quick decision-making, and continuous learning. Who Will Thrive Here You’ll enjoy this role if you: • Believe business development is about building scalable growth systems—not just achieving monthly targets. • Enjoy building teams, playbooks, partnerships, and repeatable acquisition engines. • Can balance strategic thinking with operational execution. • Like using data to improve commercial performance and customer acquisition. • Take ownership and enjoy building high-performing revenue organizations from the ground up. • Thrive in fast-growing startup environments where speed, accountability, and measurable impact matter. If you want to build the acquisition engine that helps thousands of Indian businesses expand globally while leading one of the most important growth functions within the company... ShipGlobal is where you should be.