Senior Manager – Business Development & Customer Acquisition

Company Overview

At ShipGlobal, we're not just moving parcels - we're redefining how global commerce flows. We are a fast-growing, tech-enabled cross-border logistics platform helping Indian brands go global. From D2C disruptors to large eCommerce players, we power seamless international shipping with smart technology, data-driven solutions, and operational excellence.

Job Summary

This is a high-impact role for someone who can operate at the intersection of revenue growth, customer acquisition, commercial strategy, and sales leadership. As the Senior Manager for Business Development & Customer Acquisition, you will own ShipGlobal's end-to-end customer acquisition strategy across various business segments, working closely with Founders and cross-functional teams to drive market expansion and business growth.

Responsibilities

• Own ShipGlobal's customer acquisition strategy across eCommerce sellers, D2C brands, marketplace exporters, B2B exporters, aggregators, franchise partners, and other high-potential business segments.
• Build and scale a predictable revenue engine across inbound sales, outbound sales, partnerships, referrals, market development, and channel-led growth.
• Lead, mentor, and grow high-performing sales and business development teams, focusing on various sales functions including inside sales, outbound acquisition, and enterprise accounts.
• Develop segment-specific acquisition playbooks for diverse sellers and small-to-medium enterprises (SMEs).
• Drive performance across the entire acquisition funnel—from lead generation and sign-up through customer activation to long-term growth.
• Collaborate with Marketing to enhance lead quality, campaign messaging, and conversion rates.

Qualifications

• Experience: 7–12 years in Business Development, Sales, Revenue Growth, Customer Acquisition, or Commercial Leadership.
• Sales Expertise: Strong B2B sales experience in logistics, SaaS, fintech, eCommerce, or related sectors.
• Team Leadership: Proven track record of building and leading high-performing customer acquisition teams.
• Sales Processes: Strong understanding of inbound and outbound sales, partnerships, lead conversion, and revenue forecasting.
• CRM Management: Proficiency in sales dashboards, funnel metrics, pipeline management, and forecasting.
• Commercial Acumen: Knowledge of pricing strategy, customer acquisition cost (CAC), annual contract value (ACV), and revenue optimization.
• Leadership Skills: Excellent communication, negotiation, stakeholder management, and team-building skills.
• Adaptability: Ability to thrive in a fast-paced, high-growth environment with ambitious targets.

Preferred Skills

• Experience in cross-border logistics, international trade, eCommerce exports, B2B SaaS, or marketplace ecosystems.
• Knowledge of the eCommerce seller landscape, including platforms like Amazon, Shopify, and eBay.
• Familiarity with customer onboarding journeys, KYC processes, and lifecycle growth.
• Experience collaborating with Marketing and Product teams to enhance acquisition and activation strategies.

Experience

• Minimum 7-12 years of relevant experience in business development, sales, and customer acquisition roles.

Environment

• Fast-paced startup environment that encourages ownership, innovation, and quick decision-making.

Salary

• Salary details not specified.

Growth Opportunities

• Opportunity to build and scale the customer acquisition engine of a rapidly growing logistics company, with potential for significant career advancement.

Benefits

• Not specified.