US Tax 1040 Lead

Company Overview

Company information is not provided.

Job Summary

We are seeking a highly skilled US Tax 1040 Lead to manage a team of 30 associates, delivering exceptional remote customer support focused on US Tax 1040 form assistance. The successful candidate will possess strong leadership skills and in-depth expertise in US Tax 1040, along with the ability to guide a large team through the complexities of tax-related queries and client interactions.

Responsibilities

• Team Management: Lead, mentor, and manage a team of 30 associates to ensure high-quality customer support, optimizing workflow and ensuring productivity.
• Client Support: Provide expert assistance on US Tax 1040-related inquiries, ensuring accuracy and customer satisfaction.
• Performance Tracking: Monitor team performance, provide regular feedback, and implement improvement plans to maintain high standards in customer service.
• Process Improvement: Identify process gaps, suggest improvements, and implement best practices to streamline tax support processes.
• Training and Development: Conduct training sessions to ensure team members are up-to-date with the latest US tax regulations and customer support protocols.
• Reporting: Generate and present periodic performance and status reports to upper management.

Qualifications

• Experience: Minimum of 7 years of experience in US Tax 1040 customer support, with at least 2 years in a leadership role managing large teams.
• Technical Skills: Proficient in US Tax 1040 form preparation and support. Familiarity with customer support tools and tax software is an advantage.
• Leadership Skills: Proven ability to manage, mentor, and motivate a team effectively in a remote environment.
• Communication Skills: Excellent verbal and written communication skills, with a strong client-facing orientation.
• Work Hours: Availability to work US shift timings.

Preferred Skills

• Familiarity with various tax software tools.
• Ability to analyze and interpret tax-related data.

Experience

• 7+ years in US Tax 1040 customer support, preferably with leadership experience.

Environment

• Location: Remote work environment.

Salary

Salary information is not provided.

Growth Opportunities

Opportunities for career advancement within the organization may be available based on performance and organizational needs.

Benefits

Benefits information is not provided.