ServiceNow Developer – AI/ML

Company Overview

Information about the company is not provided.

Job Summary

The ServiceNow Developer – AI/ML is responsible for enhancing and customizing ServiceNow solutions with a focus on Artificial Intelligence and Machine Learning capabilities. This role is pivotal in improving automation and user experience within the organization. The developer will leverage their strong technical background to build, integrate, and optimize AI-driven workflows and conversational interfaces.

Responsibilities

• Develop, configure, and customize ServiceNow AI/ML solutions including Virtual Agent, Predictive Intelligence, and Performance Analytics.
• Enhance automation processes and improve user experience through effective utilization of AI/ML features.
• Integrate AI-driven workflows and conversational interfaces into existing ServiceNow modules.
• Utilize JavaScript, Glide, and ServiceNow APIs for advanced development tasks.
• Collaborate with cross-functional teams to gather requirements and implement effective solutions.
• Participate in continuous improvement processes, focusing on training datasets and AI/ML model optimization.

Qualifications

• 4–8 years of hands-on experience in ServiceNow development, focusing on AI/ML capabilities.
• Strong understanding of ServiceNow IT Service Management (ITSM) and modules such as IT Operations Management (ITOM), Human Resource Service Delivery (HRSD), and Customer Service Management (CSM) is preferred.
• Proficiency in JavaScript, Glide, and ServiceNow APIs.
• Familiarity with integrating AI-driven workflows and conversational interfaces.
• Strong analytical and problem-solving skills, with experience working in Agile environments.
• Excellent communication and collaboration skills.

Preferred Skills

• Experience with AI/ML models and understanding of training datasets.
• Knowledge of best practices for continuous improvement in AI/ML solutions.

Experience

• 4–8 years of relevant experience as a ServiceNow Developer with a focus on AI/ML integrations.

Environment

• The role is based in Hyderabad, specifics about remote work or office location are not provided.

Salary

Salary information is not specified.

Growth Opportunities

Potential career advancement opportunities within the company are not specified.

Benefits

Details regarding benefits are not provided.