General Manager – Operations & Business Development

Company Overview

Information about the company, its industry, and culture is not provided.

Job Summary

The General Manager – Operations & Business Development will oversee regional parking operations within North & East India, ensuring excellence in service delivery, fostering business growth, enhancing profitability, and upholding compliance with company standards and statutory requirements.

Responsibilities

• Operations Management: Oversee multi-site parking operations ensuring adherence to Standard Operating Procedures (SOPs), service level agreements (SLAs), safety, productivity improvements, and audit compliance.
• Business Development: Identify new business opportunities across various sectors such as airports, malls, and smart mobility projects; manage tender processes and contract negotiations.
• Client Relationship Management: Serve as the primary contact for clients, conducting service reviews, resolving issues, and identifying expansion opportunities to enhance client retention.
• Financial Management: Drive revenue objectives, monitor budgets, forecasts, billing, collections, and site profitability to meet profitability and EBITDA goals.
• Contract & Risk Management: Oversee commercial terms, pricing strategies, contractual obligations, and associated risks to ensure compliance and effective performance.
• Team Leadership: Lead and develop regional managers and site teams through performance reviews, training, and coaching initiatives.

Qualifications

• Bachelor's degree in any field; a Postgraduate or MBA is preferred.
• 12–18 years of experience in operations and business development in sectors like parking management, facility management, hospitality, retail, or real estate.
• Proven experience managing large multi-site operations and regional teams.
• Strong operational excellence and customer satisfaction focus.
• Effective leadership and team development capabilities.
• Excellent problem-solving and decision-making skills.

Preferred Skills

• Strategic and tactical planning abilities.
• Commercial acumen and expertise in financial modeling.
• Strong contract negotiation and management skills.
• Proficiency in client relationship management.
• Excellent communication and presentation skills.

Experience

• Minimum of 12 years with a preference for candidates with experience in large scale, multi-site operational environments within relevant industries.

Environment

• The position requires extensive travel across the North & East Region for client meetings, project mobilization, and operational reviews.

Salary

Information regarding salary is not provided.

Growth Opportunities

Details on potential career advancement opportunities are not specified.

Benefits

Information regarding offered benefits is not provided.