Job Title Experience Required Integration & Support Engineer 2 - 5 Years Job location About Finarkein: Bangalore / Mumbai (On site) At Finarkein (/fɪn’ɑ:keɪn/), we believe in solving inefficiencies and creating a level playing field. Our name comes from the Greek root word arkein, meaning “to suffice”: a principle that drives everything we build. With India’s push for Open Data Standards through Digital Public Infrastructure (DPI), we see an opportunity to transform financial services at scale. Our data platform enables India’s largest BFSI enterprises to publish, consume, and analyse financial data, unlocking new possibilities for innovation. Our solutions power Account Aggregation, Open Credit Enablement Network (OCEN), Open Network for Digital Commerce (ONDC), and advanced analytics, all designed to handle millions of transactions seamlessly. At Finarkein, we don’t just build. We build good shit, knowing that impact and value will follow. We’re looking for driven individuals who take ownership and thrive in a high-growth environment. Join us as we scale from 1 to 100. Backed by Nexus Venture Partners, IIFL, Eximius Ventures, and DSP, we’re shaping the future of financial data in India and beyond. Responsibilities: ● Help customers troubleshoot issues they encounter while using the software and provide actionable tips to resolve the problem ● Send technical documentation to customers who have lost or misplaced theirs ● Refer difficult cases to a senior analyst or support tech ● Assume remote control over customers’ computers when necessary to resolve problems ● Make hardware recommendations for customers whose machines cannot support the software ● Sit at client’s office or near client’s office Requirements: ● Minimum 1 year experience in information technology or technical support ● Extensive familiarity with Windows operating systems ● Working knowledge of security software options and functionality preferred ● Experience in advance SQL ● Familiarity with databases (Postgres, MongoDB, SQl, MySQL) ● Excellent communication and teamwork skills ● Organizational skills ● Degree in Computer Science or relevant field Opportunity to: ● Have a larger impact of your work on any projects you are working on ● Work on Latest technologies ● Work closely with leadership team