Job Title: Customer Service Specialist<br /> Company: Plaeto - Plaeup Private Limited<br /> Location: Bangalore<br /> About Plaeup Private Limited:<br /> Plaeto is a footwear startup committed to offering unique, accessible, and multi-purpose world-class footwear<br /> designed for Indian feet. Plaeup Private Limited is a forward-thinking organization focused on enabling ‘Play’<br /> through quality, innovation, sustainability, and customer delight. By making customer service a differentiator,<br /> we aim to deliver exceptional experiences, build brand loyalty, and set new standards in the industry.<br /> Role Summary:<br /> We are seeking a committed Customer Service Specialist to join our team and deliver exceptional support with<br /> empathy and precision. This role demands a customer delight mindset, attention to detail, diligent and a<br /> solution-oriented attitude to ensure our customers feel valued and connected to the Plaeto brand.<br /> Key Responsibilities:<br />

• Respond promptly and professionally to customer inquiries via phone, email, chat, or other channels.<br />
• Resolve product or service-related issues efficiently while maintaining a prominent level of customer<br /> satisfaction.<br />
• Ensuring timely follow-up on customer escalations to guarantee resolution.<br />
• Collaborate with internal teams to address and escalate customer concerns when necessary.<br />
• Maintain accurate records of customer interactions and transactions.<br />
• Proactively identify opportunities to improve customer experience and provide feedback to relevant<br /> departments.<br />
• Stay updated on company products, services, and policies to effectively assist customers.<br />
• Prepare the monthly Customer Service report & deck.<br /> Qualifications and Skills:<br />
• Proven experience in a customer service or related role is highly preferred.<br />
• Experience in a startup and dynamic company environment is a plus.<br />
• Excellent verbal and written communication skills in English and Hindi.<br />
• Strong problem-solving and multitasking abilities.<br />
• Familiarity with Customer Service Automation tools is an advantage.<br />
• Proficient in working on Excel, Word, PPT, or equivalent Google applications.<br />
• Ability to work independently and as part of a team in a fast-paced challenging environment.<br />
• A customer-focused attitude with a passion for delivering exceptional service.<br /> Educational Requirements:<br />
• Bachelor’s degree in any discipline.<br />
• 2-3 Years of relevant work experience in a consumer product company.<br /> What We Offer:<br />
• Competitive salary and benefits package including medical insurance.<br />
• A positive and inclusive work environment.<br />
• Opportunities for career growth and development.