L1 Support

Company Overview

Company details are not specified.

Job Summary

The L1 Support role focuses on the operational monitoring and support of OpenShift Container Platform (OCP). As a Platform Technician, you will be responsible for daily operations, monitoring systems, and providing first-level support to ensure the optimal functioning of clusters and platform components.

Responsibilities

• Perform 24x7 monitoring of clusters, nodes, pods, and services using oc CLI and the OpenShift Console.
• Execute Standard Operating Procedures (SOPs) and conduct health checks for clusters and platform components.
• Handle incident alerts, perform basic triage, and escalate issues to Level 2 support as necessary.
• Support basic administrative tasks including Role-Based Access Control (RBAC), project management, and configuring ConfigMaps.
• Conduct scheduled maintenance verifications and manage backups.
• Generate daily and weekly platform health reports.

Qualifications

• Experience: 1-3 years in a relevant support or operations role.
• Technical Skills: Proficiency in OpenShift, command line interface tools, and monitoring solutions.
• Soft Skills: Strong analytical thinking, problem-solving abilities, and good communication skills.
• Educational Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field preferred.

Preferred Skills

• Familiarity with cloud infrastructure and containerization.
• Knowledge of Kubernetes and orchestration tools.
• Experience with scripting or automation tools.

Experience

• 1-3 years of experience in IT support or operations, specifically focused on monitoring and support.

Environment

Work setting and location details are not specified.

Salary

Estimated budget for the role is 5 LPA (Lakhs Per Annum).

Growth Opportunities

Potential career advancement opportunities within the company are not specified.

Benefits

Benefits and perks offered by the company are not specified.