Hosting Team Member

Company Overview

Company details are not specified.

Job Summary

We are looking for a skilled Hosting Team Member to support the deployment, hosting, and maintenance of the Laboratory Information Management System (LIMS) application. This role involves managing application environments, ensuring system availability, supporting validation activities, and collaborating with cross-functional teams to provide seamless application hosting services in a regulated environment.

Responsibilities

• Application Hosting & Environment Support:

  • Install, configure, and maintain LIMS application environments (Database, Application, Report, and Client tiers).
  • Perform environment refresh, patching, and upgrades as per project and business requirements.
  • Ensure environments comply with IT security and audit requirements.

• Monitoring & Incident Management:

  • Monitor system performance, logs, and scheduled jobs to ensure high availability.
  • Troubleshoot and resolve application hosting issues in coordination with infrastructure, DBA, and application teams.
  • Handle incident, problem, and change management as per ITIL processes.

• User & Access Management:

  • Manage user provisioning, roles, and access rights in compliance with security policies.
  • Configure LDAP/SFTP connections for secure authentication and data transfer.

• Backup, Recovery & Compliance:

  • Ensure regular backups and disaster recovery readiness for LIMS environments.
  • Support IQ/OQ validation documentation and execution during deployments or upgrades.
  • Provide support for internal/external audits by maintaining Standard Operating Procedures (SOPs) and compliance records.

• Collaboration & Documentation:

  • Work with cross-functional teams (DBA, Infrastructure, Validation, Security) to resolve hosting issues.
  • Document configurations, procedures, and environment details in knowledge repositories.
  • Provide shift handovers and on-call support for production-critical environments.

Qualifications

• Educational Qualifications:

  • Bachelor’s degree in Computer Science, Information Technology, or a related field.

• Technical Skills:

  • Experience in hosting and managing enterprise applications.
  • Proficiency in database management, particularly with LIMS systems.
  • Knowledge of IT security practices and compliance frameworks.
  • Familiarity with ITIL processes for incident and change management.
  • Experience in configuring LDAP/SFTP for user access management.
  • Skills in documentation and procedure writing.

• Soft Skills:

  • Strong analytical and problem-solving abilities.
  • Excellent communication and collaboration skills.
  • Ability to work in a flexible environment and adapt to changing priorities.

Preferred Skills

• Familiarity with validation processes (IQ/OQ).
• Experience with audit readiness and documentation.
• Knowledge of cloud hosting solutions.

Experience

• Minimum of 2-4 years of experience in application hosting or related roles within a regulated environment.

Environment

• Work Setting: Hybrid - Candidates are required to work 3 days from the office each week in Chennai.
• Work Hours: Rotational and On-Call support with a schedule of 9 hours.

Salary

• Estimated salary range: 50 KPM - 65 KPM.

Growth Opportunities

Growth opportunities are not specified.

Benefits

Benefits are not specified.