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Accountability |
Supporting Actions |
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Disbursal Activities |
o Monitor checks & balances as per sanction terms and conditions and highlight discrepancies in a timely manner to enable corrective action o Ensure safe custody of all documentation related to disbursal transactions o Ensure internal policy guidelines and standards for remittance are maintained at all times o Manage exceptions related documentation and limit setting by coordinating with Section Head o Oversee handling of documentation discrepancies by the team |
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Renewals & Extension of Limits |
o Ensure information regarding renewed customer account is updated in an accurate and timely manner on the system o Obtain exception approvals and expiry date from Risk for renewed transactions that are processed without completion of the full documentation and checks |
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Repayment Activities |
o Monitor funds credited by customers/third party and ensure relevant compliance and documentation procedures have been followed in either case o Monitor bounce data and intimate Risk & Collection teams on the same |
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Systems, Controls and MIS
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o Ensure completion of transaction within agreed TATs and minimal error rates o Perform ongoing checks and controls for renewals, expiry and extensions, etc. o Ensure customer service is delivered to the highest standards o Act as a point of escalation for any issue resolution and communication related to limits and renewals o Ensure prompt and accurate service delivery in case of requests from the Relationship Manager o Ensure timely generation, review and submission of MIS to various stakeholders |
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Process Improvements
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o Work with relevant stakeholders to pursue continuous improvement initiatives within the control framework o Propose and complete process improvements, efficiency initiatives and automation opportunities to enable the team to contribute more on value analysis rather than data/report compilation |
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Audits |
o Manage statutory, regulatory, RBI, system and concurrent audits with internal and external auditors o Engage with auditors to provide data and resolve queries related to the audits o Implement audit recommendations and review progress on an ongoing basis |
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Team Management |
o Set activity targets for individual team members and undertake regular reviews o Coach and provide technical guidance to team members. o Provide on the job training opportunities to the entire team o Encourage strong working relationships with all internal and external stakeholders o Encourage knowledge sharing within the team and provide support, where necessary |
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Setting Up a consolidate Supply chain unit & Running Continuity Planning |
o Ensure that the best infrastructure and technology is made available for the team to run day to day operations o On-board people at the right time and with experience & specific capabilities in operations, banking and lending domain o Oversee the continuity planning.Ensure driving BCP drills and sharing BCP reports every quarterly to Operations Head for testing BCP set up capabilities. |
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Oversee Transaction processing- LMS |
o Supervise the transaction booking and servicing activities for the respective LOB’s i.e. CFG & Digital and ensure they are completed within the stipulated TAT o Ensure that only clean transaction are getting processed by the operations team o Handle service level escalations and complaints for the customers. o Authorise high value transactions / complex/ structured transactions. o Manage the Repayments and ensuring timely updation on system o Build robust customer management process to ensure customer retention and zero customer complaints o Manage post disbursement documentation by conducting follow ups with stakeholders, reporting discrepancies to the Management and updating the system on a periodic basis |
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Fund Management & Banking |
o Ensure error free transactions within defined timeframe o Manage funds for disbursement by keeping a check on balances through the number of transactions completed for each vertical o Determine the amount of fund required to complete all transactions within the stipulated TAT o Attend to unidentified funds and take action to ensure that no items are open o Ensure local banking activities and reconciliation is completed on time o Ensure the RTGS NEFT information shared by customer is accurate o Manage relation with the Banking team. |