About BabyMD<br /> BabyMD is a fast-growing pediatric healthcare company reimagining how children and families experience care. We currently operate six clinics in Bengaluru, have crossed $1M ARR, and recently raised capital from a marquee investor to fuel our next phase of expansion.<br /> Over the next two years, we are on track to scale to $10M ARR and build a multi-city, multi-vertical ecosystem that delivers joyful, trusted, high-quality pediatric care.<br /> We are now assembling a high-calibre leadership team to help us build this next chapter: people who enjoy ownership, move with speed, and want to create something category-defi ning in children’s health.<br /> Role: Operations Manager<br /> Reporting to: Head of Business<br /> Team reporting into this role: Clinic Managers (across all locations)<br /> Role Summary<br /> The Operations Manager is responsible for designing and enforcing the operating systems that run BabyMD clinics. The Operations Manager will build SOPs, cadence, metrics, and accountability mechanisms, and ensure Clinic Managers execute consistently across locations.<br /> Key Responsibilities<br /> Operating System Design<br /> ● Build and document SOPs for clinic operations, patient fl ow, staffi ng, and escalation<br /> ● Defi ne operating rhythms (daily/weekly/monthly cadences)<br /> ● Create dashboards for discipline, adherence, and exception tracking<br /> ● Standardise handoffs and checklists<br /> People Management & Team Discipline<br /> ● Own day-to-day operations and team discipline across clinics.<br /> ● Directly manage and review all Clinic Managers.<br /> ● Drive punctuality, attendance, and accountability across clinic teams.<br /> ● Oversee clinic staffi ng plans, rosters, and coverage, managing leaves, shift planning and on-ground contingencies.<br /> Patient Experience & Clinical Quality<br /> ●