SAP for Utilities CRM, Utilities Retail

Company Overview

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Job Summary

The role of SAP for Utilities CRM and Utilities Retail focuses on leveraging SAP software solutions to enhance customer relationship management and optimize retail operations within the utilities sector. The successful candidate will contribute to improving service delivery, customer satisfaction, and operational efficiency.

Responsibilities

• Implement and configure SAP CRM solutions tailored for the utilities industry.
• Analyze business requirements and provide technical solutions to enhance utility retail processes.
• Collaborate with cross-functional teams to integrate CRM systems with other SAP modules.
• Conduct training sessions for end-users to ensure proper use of the CRM tools.
• Monitor and maintain system performance and user access, ensuring adherence to best practices.

Qualifications

• Strong knowledge of SAP CRM and its features applicable to the utilities sector.
• Excellent analytical and problem-solving skills.
• Understanding of utility retail processes and customer engagement strategies.
• Proficient in project management and team collaboration.
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Certifications in SAP CRM and relevant SAP modules are preferred.
• Experience with data migration and system integration within SAP environments.

Preferred Skills

• Familiarity with other SAP modules such as IS-U (Industry Solution for Utilities) would be an advantage.
• Experience in improving CRM processes through automation and innovative solutions.

Experience

• Relevant experience in SAP CRM implementation or support within the utilities sector is desirable.

Environment

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Salary

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Growth Opportunities

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Benefits

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