Manager – Operations Excellence

Job Summary

We are seeking a hands-on Manager – Operations Excellence to join the CEO Office at our Andheri East, Mumbai location. This role is pivotal in driving business process re-engineering, operational improvements, cost optimization, and technology-led transformation across the organization. The ideal candidate will be analytical, commercially savvy, and pragmatic, capable of understanding complex, interdependent processes and converting insights into measurable business outcomes.

Responsibilities

• Map and analyze end-to-end business and operational processes to identify bottlenecks, redundancies, control gaps, and unnecessary hand-offs.
• Drive process re-engineering and optimization initiatives to enhance cost efficiency, productivity, turnaround time, quality, and scalability.
• Apply Lean and Six Sigma methodologies including DMAIC (Define, Measure, Analyze, Improve, Control), Root Cause Analysis, 5 Whys, Fishbone diagrams, Pareto analysis, and process/value-stream mapping.
• Identify cost levers, productivity drivers, operational leakages, and opportunities for measurable savings.
• Build business cases quantifying ROI, productivity gains, and financial impacts of improvement initiatives.
• Identify and recommend opportunities for automation, digitization, artificial intelligence (AI), workflow enhancements, ERP/CRM, and business intelligence (BI)-led operational transformation.
• Collaborate with business and technology teams to translate operational challenges into practical technology solutions.
• Lead cross-functional strategic and operational projects assigned by the Director – Strategy & CEO Office.
• Develop key performance indicators (KPIs), dashboards, and management reports; track benefits realized against agreed objectives.
• Prepare clear, data-backed recommendations and presentations for senior management.

Qualifications

• Graduate or Postgraduate degree in Business, Engineering, Operations, Finance, or a related discipline.
• Mandatory Six Sigma Green Belt or Lean Six Sigma certification with demonstrable practical application.
• Minimum 5 years of relevant experience in Business Process Re-engineering, Process Excellence, Operational Excellence, Business Transformation, Management Consulting, Strategy & Operations, Lean/Six Sigma, or Continuous Improvement.
• Strong ability to quickly understand complex and interconnected operational processes, including downstream and cross-functional impacts.
• Pragmatic, street-smart problem solver capable of distinguishing symptoms from root causes and challenging the status quo.
• Strong business analysis and commercial acumen with an understanding of cost structures and operational economics.
• Good understanding of technology-enabled transformation, automation, and digital operating models.
• Proficiency or working knowledge of Excel and business reporting/visualization tools is a plus.
• Excellent communication, presentation, and stakeholder management skills, comfortable interacting with frontline teams through to senior leadership.

Preferred Skills

• Experience working across multiple business functions such as Operations, Finance, Sales, Supply Chain, Human Resources, Customer Service, or Technology.
• Exposure to large-scale process transformation, shared services, operating-model redesign, or digital transformation initiatives.
• Experience presenting recommendations and business cases to CXO-level or senior management.
• Demonstrated track record of delivering measurable improvements in cost, productivity, quality, or turnaround time.
• Additional qualifications in Operations, Business Analytics, Project Management, or Process Excellence are advantageous.

Experience

• Minimum of 5 years of relevant experience in process excellence, operational improvement, or related fields.
• Proven experience in applying Lean Six Sigma methodologies practically.
• Experience managing cross-functional projects and driving measurable business impact.

Environment

• Location: Andheri East, Mumbai.
• Role based in the CEO Office, requiring collaboration across multiple business functions.
• Hands-on role involving strategy, process analysis, technology integration, and execution.
• Requires strong stakeholder engagement from frontline teams to senior leadership.

Core Competencies

• Process Excellence: Hands-on experience in process mapping, redesign, optimization, and continuous improvement.
• Lean / Six Sigma: Practical knowledge of DMAIC and core Lean/Six Sigma tools.
• Problem Solving: Ability to break down ambiguous problems, identify root causes, and design pragmatic solutions.
• Business Analysis: Strong analytical thinking with the ability to understand business drivers, operational metrics, and cost levers.
• Technology: Ability to identify automation, digitization, AI, and systems opportunities that genuinely improve operations.
• Data & Reporting: Comfortable with Excel, dashboards, and management reporting; able to turn data into actionable insights.
• Stakeholder Management: Skilled at working across functions, influencing stakeholders, and communicating with senior management.
• Execution Orientation: Owns initiatives from diagnosis and solution design through implementation and benefits tracking.

What Success Looks Like

• Rapid identification of operational inefficiencies and root causes, translated into actionable improvement plans.
• Process changes that deliver measurable improvements in cost, productivity, turnaround time, quality, and control.
• Selective use of technology to simplify, automate, and transform processes rather than merely digitizing existing inefficiencies.
• Execution of cross-functional initiatives with clear ownership, milestones, KPIs, and benefits tracking.
• Delivery of concise, data-backed insights and recommendations to senior management supporting business decisions.

Key Screening Questions

• Describe a complex business process you re-engineered. What was the problem, what methodology did you use, and what measurable result did you achieve?
• Provide an example where you used DMAIC or Lean Six Sigma to identify and solve a root-cause problem.
• How would you identify the major cost levers in a process you have never worked on before?
• Describe a situation where multiple departments were interdependent and improving one process could negatively affect another. How did you approach it?
• Give an example of how you used technology, automation, or data to materially improve an operational process.