Job Title – Non - SAP Application Head Department - IT
Reporting to: CIO / SAP Head Location: Morbi
Objective:
Lead Non-SAP Applications of a rapidly growing, Indian manufacturing company into ceramics 
tiles manufacturing.
 Implement and manage non-sap applications such as CRM, WMS, HRMS, TMS, Webportal, 
Spark Vision and Industry 4.0 automations technologies.
 Transform and suggest the new innovative technologies like digital factory, Robotics, AI/ML, 
IOT, RPA solutions for the company.
 Good to have knowledge of integration with SAP HANA ERP.
Roles and Responsibilities:
1. Business Applications
 Understand the business needs in terms of new applications, solutions and tools which will 
help in terms of automation of factories, process improvements, cost reduction and better 
customer experience.
 Evaluate present applications and suggest the way forward in terms of functionalities.
 Implement a SAP C4C and B2B E-commerce portal for connecting with the customers.
 Innovate in the manufacturing processes by implementing latest technologies for Ceramic 
tiles industry.
 Oversee project implementation and ensure adherence to timelines, budgets and quality; Act 
as an escalation point in case of project deadlocks and ensure timely resolution of issues 
 Track and report on project status at identified critical milestones 
i. Mutually discuss and resolve issues, evaluate partner performance and 
undertake actions for seamless project delivery
 Continuously scan changing IT landscape and share best practices relevant to Company; 
assess the latest technological advancements and drive new technology IT projects and 
initiatives at the company in consultation with management team, while proactively meeting 
business requirements.
2. Partner Management 
 Identify and establish strategic partnerships with the IT vendors. 
 Strategically negotiate with partners for best cost for the projects.
 Oversee and periodically review partner performance and service levels at the established 
SLAs; Address or escalate non-compliances if any. 
3. Customer Satisfaction 
 Ensure customer feedback collection for the IT services and solutions; Analyse customer
satisfaction levels and discuss new strategies with the management to improve customer 
satisfaction levels based on feedback received 
 Oversee initiatives raising awareness about IT services and solutions and communicating its 
value contribution to the business.
 Ensure that end customers feedbacks are taken and acted upon in IT applications.
4. People Management 
 Formulate manpower plan for the sub-function and draw talent implications considering the 
current and future talent requirements of the business 
 Drive a collaborative and a high performance driven culture – Set goals, review performance 
and provide feedback so as to ensure a motivated and committed team 
 Invest time in grooming talent and preparing successors for critical roles within IT function 
 Deploy framework for Functional Capability building; Nominate and ensure L&D interventions 
and programs for the team; Coach and mentor talent 
 Drive team engagement & collaborative workplace initiatives.
Educational Qualification: 
 Bachelor’s degree in computer science or any relevant engineering discipline 
o Higher Degree in relevant field (Computer Science or related, Business management)
Experiences: 
 Minimum 10+ years of work experience with 6-7 years minimum in the similar role of leading 
Non-IT function in vertical a large/ mid-sized manufacturing Organization. Exposure to 
multiple companies within the group will be preferred.
 Experience in handling large scale SAP B2B commerce platform deployment and SAP C4C is 
necessary skills requirement for the role.
 Experience of dealing with multiple stakeholders (Internal / External) and multitude of users 
 Active experience of managing sizeable teams (< 5) 
 Experience of handling business application rollouts, services / project of multi-dimensional 
nature and high complexity of services 
o Must have working knowledge of SAP systems but not mandatory.
o Experience towards implementation one or more of the technologies like IOT, Digital 
twins, Robotics, AI/ML for manufacturing companies will be an added advantage
 Exposure to cyber security and IT risk management verticals but not mandatory.
 Preferable to have worked in related industries – Real Estate, Glass, Chemical or Process 
Manufacturing industry.