IT Operations Analyst

Company Overview

(Company details not provided.)

Job Summary

The IT Operations Analyst will play a crucial role in ensuring the smooth operation of IT systems across the organization. This position entails providing excellent technical support, managing the configuration and maintenance of end-user and small computer equipment, and facilitating effective communication between technical teams and various departments.

Responsibilities

• Provide IT Helpdesk support and serve as the point of contact for technical issues encountered by users across all departments.
• Assist in the configuration and maintenance of end-user and small computer equipment.
• Troubleshoot and resolve technical problems promptly to minimize downtime.
• Document technical processes and create user manuals to improve overall efficiency.
• Collaborate with cross-functional teams, including executive levels, to understand their technology needs and provide appropriate solutions.
• Ensure that the organization's IT equipment operates efficiently and successfully meet the operational demands.

Qualifications

• Proven experience in a computer operations environment with solid exposure to IT Helpdesk and technical support roles.
• Strong problem-solving skills with the ability to think critically and handle complex technical issues.
• Excellent communication skills, with proficiency in verbal, written, and documentation formats.
• Knowledge of ITIL (Information Technology Infrastructure Library) or similar best practices in IT service management is a plus.
• Familiarity with end-user computing devices, including desktops, laptops, and peripherals.
• Basic understanding of network configurations and operating systems.

Preferred Skills

• Experience with remote support tools and ticketing systems.
• Familiarity with cloud services and virtualization technologies.
• A background in project management or experience in managing small-scale IT projects.

Experience

• Directly related work experience providing IT Helpdesk or Technical Support in a professional environment is essential.

Environment

• The typical work setting will involve interaction with various departmental teams and may require occasional onsite support. The specific location and work arrangement (remote, hybrid, or in-office) have not been specified.

Salary

(Salary details not provided.)

Growth Opportunities

(Information on potential career advancement opportunities not provided.)

Benefits

(Benefits information not provided.)