Job description for the role of Manager - Customer Experience About Scaler Backed by Sequoia Capital India, Lightrock and Tiger Global, Scaler is one of Asia’s leading online tech-education firms valued at over $710 million, aiming to solve the tech talent gap worldwide through its market-leading products. The founders of Scaler, Anshuman Singh and Abhimanyu Saxena are IIIT Hyderabad alums with leadership experience across Facebook (working directly with Mark Zuckerburg and setting up the London Office) and NYC-based retail marketplace unicorn Fab.com. Anshuman Singh has also represented Team India twice at the prestigious ACM ICPC World Finals. The broader team is handpicked from leading firms such as Facebook, Google, Twitter, McKinsey, BCG, Sequoia Capital, Bain Capital and Hotstar Roles and responsibilities: ● Manage a team of 20 Relationship Managers and team leaders ● Assist us in creating a team from the ground up, including establishing the appropriate workflow, processes, and policies. ● Drive team to achieve process