Position: Dynamics CRM Lead

Location: Mumbai / Pune / Bangalore (Hybrid Work Model)
Experience: 10–15 Years
Employment Type: Full Time

Role Overview:

We are looking for a seasoned Dynamics CRM Lead with hands-on experience and deep technical expertise in Microsoft Dynamics CRM implementations. The ideal candidate will be responsible for designing, developing, integrating, and delivering enterprise-grade CRM solutions that align with strategic business objectives. The role also involves leading technical teams, engaging with stakeholders, and ensuring high-quality delivery of CRM projects.

Key Responsibilities:

1. Solution Architecture & Design

• Develop and define a clear architectural vision for Microsoft Dynamics CRM implementations.

• Design end-to-end CRM solutions that are aligned with business needs and technical feasibility.

• Create detailed technical design documents and architectural blueprints.

2. Implementation & Integration

• Lead CRM implementation projects, ensuring seamless integration with existing systems and infrastructure.

• Define and execute data migration strategies for transitioning from legacy systems to Dynamics CRM.

3. Technology Leadership & Strategy

• Stay current with evolving CRM technologies, tools, trends, and best practices.

• Define and implement the technology strategy and roadmap for CRM platforms within the organization.

4. Collaboration & Communication

• Collaborate with business stakeholders to gather functional requirements and map them into CRM capabilities.

• Serve as the technical lead and point of contact for all Dynamics CRM-related initiatives.

• Coordinate with third-party vendors and partners to ensure successful CRM delivery.

5. Quality Assurance & Troubleshooting

• Ensure delivery of secure, scalable, and high-performance CRM solutions through robust QA practices.

• Troubleshoot and resolve system issues, while implementing sustainable long-term solutions.

6. Training & Documentation

• Conduct training sessions for end users and CRM administrators.

• Develop and maintain detailed technical documentation, including user manuals, technical specifications, and workflows.

Requirements:

• Proven experience leading Dynamics CRM implementation projects.

• Deep understanding of Dynamics CRM architecture, customization, configuration, and integration capabilities.

• Strong experience in solution design, data migration, system integration, and performance tuning.

• Excellent leadership, communication, and stakeholder management skills.

• Familiarity with Agile, DevOps, and CI/CD methodologies.

• Bachelor’s degree in Computer Science, Information Technology, or a related field (Master’s preferred).

• Microsoft Dynamics CRM certifications will be an added advantage.