Worker Lead

Purpose: Drive the Operations of the Child Care Workers through People, Technology, and Process 

 

Goals and Metrics

1. Drive the Recruitment, Training, Placement of Child Care Workers

#WorkerLiveCount #CostPerWorker #TimePerWorker #WorkerAuditScore

#RecruitmentRate #TrainingRate #PlacementRate

2.  Drive the Operations of Child Care Workers 

#CostPerWorker #WorkerEmploymentRate #WorkerIncidentRate  

#ParentFeedbackScore #WorkerFeedbackScore #PartnerFeedbackScore #WorkerAuditScore

 

Ensure steady availability of trained, placed, and active childcare workers

Drive smooth onboarding and clear role understanding post-training

Maintain high worker retention through welfare, support, and engagement

Uphold child safety, worker safety, and ethical compliance at all times

Monitor and improve worker performance through feedback and coaching

Resolve worker issues, grievances, and incidents quickly and fairly

Track worker outcomes and contribute to operational and impact reporting

 

Education

• Bachelor’s in Science, Technology or Engineer / Bachelor’s in Arts, Economics or Business

• Master’s in Business Administration

• Certifications in 

 

Experience

• 3-7 Years in 

• 3 Years Minimum Tenure at Job and At least 3 Years at On Ground Work 

• Experience in Worker Operations (Urban Company)
   

Skills

• Culture Building • Project Planning • Resource Optimizing  • Risk Handling • Vendor Managing • People Orientation • Process Mindset

 

Work Policy

• 75% Travel involved in Job, 100 Km of Hyderabad and Telugu States Only

• 9 Hours Daily / Monday to Saturday

• 12 Public Holidays - 12 Casual Leaves - 12 Sick Leaves

 

Project to Do

Based on our Pitch Deck and Project Note, 

Draft a Day-to-Day Operation Plan for 1 Child Center and a Mobilization and Placement Plan for 100 Child Workers. Including Workers, Materials, Process, and Risks.

Include a Flow Chart, Gantt Chart  and Other Material as you see Fit. 

 

Red Flags

• No Discipline for Tasks-Timelines-Budgets

• Hands-Off Operator, Avoids On-Ground Work

• No Obsession for Standard Operation Protocols

• Blames Other Factors, Instead of Fixing Systems 

• Talks about Strategy, Not about Delivery

 

Role Purpose

The Worker Lead/Manager is responsible for end-to-end worker lifecycle management from mobilisation support, onboarding post-training to retention, welfare, compliance and performance support. This role ensures that childcare workers feel supported, safe, and professionally managed once placed.

Key Responsibilities

Worker Onboarding & Lifecycle

• Onboard trained childcare workers along with partner organisations, assist during training, post-certification into Hera’s workforce system

• Maintain worker profiles, documentation, police verification records, and contracts

• Explain roles, expectations, rights, and grievance mechanisms clearly to workers

Worker Welfare & Retention

• Oversee experience leads work on regular check-ins (weekly/monthly / bi-monthly) with placed workers

• Identify early signs of burnout, mismatch, or distress and intervene

• Coordinate counselling, mediation, or re-placement when required

• Track retention, dropouts, and reasons for attrition

Compliance & Safety

• Ensure child safety protocols, workplace safety norms, and ethical guidelines are followed

• Manage and support grievance redressal for workers (harassment, overwork, non-payment)

• Escalate serious concerns to Head of Operations when needed

Performance Monitoring

• Analyse feedback from employers / crèches on worker performance

• Support improvement plans for workers struggling with expectations

• Identify high-performing workers for advanced roles (senior worker, master trainer, social franchise-owner)

Data & Reporting

• Maintain worker MIS: placement status, income progression, tenure

• Contribute to impact reporting (retention %, income uplift, satisfaction scores)

Required Profile

Experience

• 3–6 years experience in workforce management, livelihoods, skilling, or HR operations

• Experience working with women workers or informal sector preferred

Skills

• Strong people management and counselling skills

• High empathy with firmness

• Comfortable with documentation, Excel/MIS, WhatsApp-based coordination

• Ability to handle sensitive issues discreetly