Team Lead - Enterprise Account Management, B2B Marketplace
Company Overview
New Trends Commerce Private Limited (NTCPL) is a Poddar Group Company with Amazon Investment. The company’s vision is to be the most trusted go-to-market partner for businesses, empowering them to establish and grow their digital ventures efficiently and cost-effectively. NTCPL achieves this through a customer-focused approach, sales expertise, a high-performance culture, and tech-powered sales strategies. The organization provides comprehensive go-to-market solutions tailored to each client’s needs, including identifying target customer segments, developing data-driven sales strategies, offering sales training, implementing sales automation, executing on-ground activities, and ensuring client retention. The company emphasizes talent development through rigorous hiring and leadership principles, focusing on inventing, reinventing, and simplifying execution to deliver quality at speed.
Job Summary
The Team Lead - Enterprise Account Management will be responsible for leading and managing a team of Enterprise Account Managers to enhance the customer experience on the B2B marketplace. The role involves driving account growth, ensuring customer retention, and executing strategic initiatives to strengthen client relationships. The ideal candidate will have a proven track record in B2B sales operations or account management, with strong leadership skills and the ability to operate in a fast-paced environment.
Responsibilities
- Build, lead, and performance-manage a team of Enterprise Account Managers to achieve business objectives.
- Set individual and team targets aligned with enterprise customer retention and purchase value goals.
- Review account relationships and customer retention plans developed by the team, providing guidance and course correction where necessary.
- Monitor team adherence to order placement, payment closure, escalation response, and reporting SLAs.
- Drive adoption of relevant product features and benefits among managed accounts through team efforts.
- Identify and onboard new prospects and partners within focus industry segments, collaborating with the team on strategic accounts.
- Implement process improvements to enhance customer experience and reduce operational defects.
- Manage strategic initiatives, coordinate cross-functional activities, and handle escalations for the team.
- Track and report team and individual performance metrics using CRM tools and other reporting mechanisms.
Qualifications
- 3-5 years of experience in B2B sales operations or account management.
- More than 2-3 years of direct people management experience.
- Proven ability to analyze data and leverage best practices to assess performance drivers.
- Excellent communication, analytical, presentation, and organizational skills.
- Ability to operate autonomously in a fast-moving and sometimes ambiguous environment.
- Educational qualifications: Not specified, but typically a Bachelor’s degree in Business, Marketing, or related fields.
Preferred Skills
- Experience with CRM tools and data analysis platforms.
- Strong strategic thinking and problem-solving skills.
- Ability to lead cross-functional teams and manage multiple stakeholders.
- Knowledge of B2B marketplace dynamics and enterprise customer needs.
- Proficiency in process improvement methodologies.
Experience
- Total of 3-5 years in B2B sales or account management.
- Minimum of 2-3 years in a leadership or managerial role overseeing teams.
Environment
The role is likely to be in a dynamic, fast-paced environment, possibly involving remote, in-office, or hybrid work settings. The candidate should be comfortable operating in a high-growth organization with a focus on customer-centric solutions and cross-functional collaboration.
Salary
Not specified.
Growth Opportunities
Potential career advancement into senior leadership roles within the enterprise sales or account management functions, with opportunities to lead larger teams or strategic initiatives.
Benefits
Not specified.
