HumanBit Logo

Engagement Manager | Scrabble & Jigsaw

Posted on September 16, 2025

Job Description

<p style="margin-bottom:11px"><span style="font-size:11pt"><span style="line-height:107%"><span style="font-family:Calibri,sans-serif"><span style="font-size:12.0pt"><span style="line-height:107%">Key Responsibilities</span></span></span></span></span></p> <ol> <li><span style="font-size:11pt"><span style="line-height:107%"><span style="font-family:Calibri,sans-serif"><b><span style="font-size:12.0pt"><span style="line-height:107%">Client Servicing and Engagement: </span></span></b></span></span></span>
<ol style="list-style-type:lower-alpha">
	<li><span style="font-size:11pt"><span style="line-height:107%"><span style="font-family:Calibri,sans-serif"><span style="font-size:12.0pt"><span style="line-height:107%">Lead discovery and requirement gathering sessions with the client to understand various business process in HR domain (Hire to re-retire employee lifecycle)</span></span></span></span></span></li>
	<li><span style="font-size:11pt"><span style="line-height:107%"><span style="font-family:Calibri,sans-serif"><span style="font-size:12.0pt"><span style="line-height:107%">Consult the client on their HR processes and policy and advise them basis Darwinbox&rsquo;s product feasibility</span></span></span></span></span></li>
	<li><span style="font-size:11pt"><span style="line-height:107%"><span style="font-family:Calibri,sans-serif"><span style="font-size:12.0pt"><span style="line-height:107%">Build and maintain deep relationship with the client while serving the needs and ensuring a smooth project delivery</span></span></span></span></span></li>
	<li><span style="font-size:11pt"><span style="line-height:107%"><span style="font-family:Calibri,sans-serif"><span style="font-size:12.0pt"><span style="line-height:107%">Ensuring the system configurations are as per client&rsquo;s requirement and perform user acceptance testing (UAT) with the clients by preparing test cases and conducting workshop with the clients</span></span></span></span></span></li>
	<li><span style="font-size:11pt"><span style="line-height:107%"><span style="font-family:Calibri,sans-serif"><span style="font-size:12.0pt"><span style="line-height:107%">Lead the end-to-end system configuration or module configuration for client and be a SPOC </span></span></span></span></span></li>
</ol>
</li>
</ol> <p style="margin-left:96px">&nbsp;</p> <ol start="2"> <li><span style="font-size:11pt"><span style="line-height:107%"><span style="font-family:Calibri,sans-serif"><b><span style="font-size:12.0pt"><span style="line-height:107%">Project Management:</span></span></b></span></span></span>
<ol style="list-style-type:lower-alpha">
	<li><span style="font-size:11pt"><span style="line-height:107%"><span style="font-family:Calibri,sans-serif"><span style="font-size:12.0pt"><span style="line-height:107%">Creation of the engagement and project plan with mapping of key stakeholders, project risks, dependencies etc</span></span></span></span></span></li>
	<li><span style="font-size:11pt"><span style="line-height:107%"><span style="font-family:Calibri,sans-serif"><span style="font-size:12.0pt"><span style="line-height:107%">Perform daily/ weekly catch ups with the teams to ensure weekly delivery plan is executed as per plan</span></span></span></span></span></li>
	<li><span style="font-size:11pt"><span style="line-height:107%"><span style="font-family:Calibri,sans-serif"><span style="font-size:12.0pt"><span style="line-height:107%">Lead leadership governance with the client on fortnightly basis sharing the project implementation status and progress </span></span></span></span></span></li>
	<li><span style="font-size:11pt"><span style="line-height:107%"><span style="font-family:Calibri,sans-serif"><span style="font-size:12.0pt"><span style="line-height:107%">Interact with product team to troubleshoot client problems and proactively solve client issues</span></span></span></span></span></li>
	<li><span style="font-size:11pt"><span style="line-height:107%"><span style="font-family:Calibri,sans-serif"><span style="font-size:12.0pt"><span style="line-height:107%">Collaborate with Backend team to ensure configuration of product is done as per client requirements </span></span></span></span></span></li>
	<li><span style="font-size:11pt"><span style="line-height:107%"><span style="font-family:Calibri,sans-serif"><span style="font-size:12.0pt"><span style="line-height:107%">Prepare and deliver change management plan with the client organization on the new product, trainings, communication etc</span></span></span></span></span></li>
	<li><span style="font-size:11pt"><span style="line-height:107%"><span style="font-family:Calibri,sans-serif"><span style="font-size:12.0pt"><span style="line-height:107%">Manage the relationship with the client and work closely with Kognoz functional experts/ implementation lead to configure the right processes and policies</span></span></span></span></span></li>
	<li style="margin-bottom:11px"><span style="font-size:11pt"><span style="line-height:107%"><span style="font-family:Calibri,sans-serif"><span style="font-size:12.0pt"><span style="line-height:107%">Collaborate and interact with Darwinbox team to get a hands on experience and gain exposure &amp; learning</span></span></span></span></span></li>
</ol>
</li>
</ol>
Powered by
HumanBit Logo