Systems Analyst

Company Overview

Lululemon is a global athletic apparel retailer known for its high-quality products and dedication to customer experience and community engagement. The company fosters an inclusive culture, values leadership, and promotes continuous growth and innovation.

Job Summary

The Systems Analyst will play a critical role in implementing and maintaining technology solutions within Lululemon. This senior-level position requires the individual to provide advisory support for business requirements, with a strong focus on Salesforce-related solutions. The successful candidate will lead critical support initiatives and collaborate across teams to ensure system performance and issue resolution, thereby contributing to the organization's overall efficiency and effectiveness.

Responsibilities

• Provide Level 3 (L3) support for Salesforce-related incidents and service requests escalated from Level 1 (L1) and Level 2 (L2) teams.
• Perform root cause analysis and implement permanent fixes for recurring issues.
• Participate in on-call support rotations to ensure timely resolution of critical issues.
• Collaborate with cross-functional teams including developers, administrators, and business stakeholders to resolve issues.
• Monitor system performance and proactively identify potential issues.
• Maintain documentation for support procedures, known issues, and resolutions.
• Work closely with Salesforce developers to validate bug fixes and enhancements.
• Ensure compliance with Service Level Agreements (SLAs) and internal support processes.
• Support deployment activities and post-release validations.
• Stay updated with Salesforce platform changes and recommend improvements.

Qualifications

• 8+ years of experience in Salesforce support or system analysis roles.
• Strong understanding of Salesforce architecture, data model, and security model.
• Experience with Salesforce Service Cloud, Sales Cloud, and custom applications.
• Proficiency in troubleshooting Apex, Visualforce, Lightning Components, and Flows.
• Familiarity with tools such as Salesforce Workbench, Data Loader, and debug logs.
• Excellent communication and documentation skills.
• Ability to work independently and manage multiple priorities.
• Willingness to work in rotational on-call shifts, including weekends.

Preferred Skills

• Salesforce Administrator and PD-I certification.
• Experience with ITIL processes and ticketing systems (e.g., ServiceNow, Jira).
• Exposure to integration of tools and middleware (e.g., Informatica, MuleSoft).
• Knowledge of Agile methodologies and DevOps practices.

Experience

• Minimum of 8 years of relevant experience in Salesforce support or system analysis.

Environment

• The typical work setting is not specified; however, the role may involve collaboration with various teams and could entail on-call responsibilities including weekends.

Salary

• The salary for this position is not specified.

Growth Opportunities

• Advancement opportunities within Lululemon typically include roles in higher-level systems architecture, project leadership, or specialized Salesforce roles.

Benefits

• Specific benefits offered for this role are not detailed but may include standard options typical for roles within Lululemon.