<div>Overview of the Job Profile<br /> We are seeking a dynamic and experienced Lead Customer Success to join our team. The ideal candidate will play a pivotal role in ensuring our customers achieve their desired outcomes while fostering long-term relationships. As a Lead Business Analyst-Customer Success , you will guide and mentor our customer success team, develop strategies to enhance customer engagement, and drive overall customer satisfaction.</div> <div>&nbsp;</div> <div>Responsibilities<br /> ● Own Customer Life Cycle &amp; Account Management &ndash; from Sales Handover, Oversee &amp; Ensure smooth on-boarding, Consistent Engagement with(MBRs and QBRs) building a Relationship of Trust &amp; Transparency ● Develop and implement comprehensive customer success strategies that align with business goals ● Lead, mentor, and manage a team of customer success professionals, setting performance goals and providing ongoing coaching and feedback. ● Conduct performance reviews and implement development plans to ensure team effectiveness and professional growth<br /> ● Onboard customers with Integration support and drive adoption of the product<br /> ● Represent the voice of the customer and influence the product development roadmap<br /> ● Empathise with every aspect of the customer experience, putting customer&#39;s needs first<br /> ● Rely heavily on data and analytics to identify customers at risk and engage proactively to mitigate churn risk<br /> ● Track programs to move towards Perfect 10 (10 on a scale of 10 in customer satisfaction) and to establish new capability<br /> ● Become a product expert on Scrut Automation and how our platform can be used to improve security posture through our standard offerings (SOC2, ISO27001, PCI DSS,HIPAA, CCPA and GDPR).</div> <div>&nbsp;</div> <div>Requirements<br /> ● Have 4-6 years of experience in Customer Success or Account Management at a SaaS company<br /> ● Have experience in the cybersecurity or compliance industry<br /> ● Have clear and thoughtful communication skills, with a strong critical thinking ability<br /> ● Problem-solving ability and customer-centric outlook<br /> ● Be comfortable with talking through technical concepts with a technical audience<br /> ● Have a keen ability to multitask<br /> ● Have an outstanding work ethic and know when/how to ask for help when you need it</div> <div><br /> Why should this job excite you?<br /> ● Opportunity to make an early impact on one of the most promising, high-growth SaaS startups in India<br /> ● A high-performing action-oriented team<br /> ● Immense exposure to the founders and the leadership<br /> ● Opportunity to shape the future of B2B SaaS Customer Success with YOUR innovative ideas<br /> ● The competitive compensation package, benefits, and employee-friendly work culture</div> <div>&nbsp;</div>