We are seeking a dynamic and experienced Collection Manager to oversee and lead our collections operations at our Bellandur, Bangalore office. The ideal candidate will have 2 to 8 years of relevant experience and demonstrate strong leadership capabilities in managing a large team of 40-50 people. The Collection Manager will play a critical role in improving cash flow, reducing overdue accounts, and maintaining client relationships.

 

Key Responsibilities:

1- Collection Operations Management:

• Supervise and ensure timely collection of receivables from assigned portfolios.
• Implement and optimize collection strategies to minimize delinquency rates.
• Ensure adherence to company policies and financial regulations in all collection activities.

2- Team Leadership:

• Lead, manage, and mentor a team of 40-50 collection officers and associates.
• Set clear performance goals and conduct regular evaluations to maintain high productivity.
• Foster a collaborative and goal-oriented team environment.

3- Client Relationship Management:

• Establish and maintain positive relationships with clients to resolve payment issues.
• Negotiate payment terms and settlements with customers as needed.
• Act as a point of escalation for unresolved client disputes.

4- Compliance and Reporting:

• Ensure compliance with regulatory and company-specific guidelines in all collection activities.
• Monitor and analyze key performance metrics such as DSO (Days Sales Outstanding) and recovery rates.
• Prepare and present detailed reports on collection performance, challenges, and areas for improvement.

5- process Improvement:

• Identify inefficiencies in current processes and recommend innovative solutions.
• Leverage technology and tools to streamline collections workflows.
• Stay updated on industry trends and implement best practices.

 

Qualifications:

• Education: Bachelor’s degree in finance, accounting, business administration, or related field.
• Experience:

-- 2 to 8 years of experience in collections or accounts receivable management.

-- Proven experience managing large teams of 40-50 people.

• Skills:

--Strong leadership, team management, and conflict resolution skills.

--Proficiency in collection software and ERP systems.

--Excellent communication and negotiation abilities.

--Analytical mindset with a focus on results.

 

Key Competencies:

• Leadership and people management.
• Strategic thinking and decision-making.
• Attention to detail and ability to manage high-pressure situations.
• Negotiation and problem-solving skills.

 

Additional Information:

• Work Hours: 6-day working schedule.
• Location: Bellandur, Bangalore.
• Compensation: Competitive salary as per industry standards.