Nexthink Analyst

Job Summary

The Nexthink Analyst will play a crucial role in enhancing the Digital Employee Experience (DEX) by leveraging the Nexthink Infinity Platform. This position involves proactive analysis, reporting, and the creation of actionable insights to improve DEX scores and support the organization's operational strategies.

Responsibilities

• Utilize Nexthink Infinity Platform to create remote actions, campaigns, and workflows.
• Conduct proactive analysis to identify opportunities for improvement in DEX scores.
• Develop relevant alerts, dashboards, and reports tailored to client needs.
• Create remote actions to address common incidents effectively.
• Write custom scripts and design custom dashboards to enhance reporting capabilities.
• Execute Nexthink Query Language (NQL) queries to extract and analyze data.
• Collaborate on various reporting and analytics projects with both internal and external clients.
• Gather and document customer business requirements to translate them into actionable reports and dashboards.
• Manage projects according to agreed service levels, ensuring timely delivery of high-quality outputs.
• Conduct continuous reviews of reports to minimize redundancy and develop a single source of truth.
• Visualize data through dashboards using Power BI or PowerPoint.
• Automate data preparation and report creation wherever feasible.
• Provide technical advice and leadership on reporting solutions, including analysis, proposal, creation, implementation, and support.
• Offer day-to-day support for ad-hoc analysis, reporting, and troubleshooting.

Qualifications

• Educational Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field.
• Technical Skills:
  • Proficient in Nexthink Infinity Platform.
  • Strong knowledge of NQL queries.
  • Experience with Power BI and PowerPoint for data visualization.
  • Ability to create custom scripts and dashboards.
• Soft Skills:
  • Excellent analytical and problem-solving skills.
  • Strong communication skills to understand and document customer needs.
  • Ability to work collaboratively across functional lines.
• Project Management: Experience in managing project activities and documentation.

Preferred Skills

• Familiarity with data automation tools and techniques.
• Experience in conducting training sessions or workshops for end-users.

Experience

• Minimum of 3-5 years of relevant experience in analytics, reporting, or IT support roles.

Environment

• Work Type: Full-time
• Work Mode: In-office
• Location: Bangalore

Salary

• Estimated Salary Range: ₹2,700,000 per annum.