Technical Assistant

Job Summary

The Technical Assistant will be responsible for resolving technical queries and providing support to customers while acting as a key liaison between clients and technical supervisors. This role requires strong technical acumen, excellent communication skills, and the ability to translate customer issues into actionable insights for the technical team. The position is ideal for individuals passionate about technology and customer service, including fresh graduates eager to start their careers in the IT industry.

Responsibilities

• Address and resolve technical or technology-related queries from customers via various communication channels (phone, email, chat).
• Diagnose and troubleshoot basic to moderately complex technical issues.
• Document and track customer interactions, problems, and solutions in the ticketing system.
• Escalate unresolved or complex issues to technical supervisors with clear communication and detailed documentation.
• Communicate technical information effectively to both technical and non-technical audiences.
• Collaborate with other team members to ensure the highest standards of customer satisfaction.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent practical experience).
• Strong foundational knowledge of computer systems, software, and troubleshooting methodologies.
• Excellent verbal and written communication skills.
• Ability to understand and explain technical concepts to customers.
• Strong problem-solving skills and attention to detail.
• Customer-focused mindset and positive attitude.
• Ability to work both independently and as part of a team.

Preferred Skills

• Previous internship or experience in technical support or customer service roles.
• Experience with IT consulting companies such as Accenture, TCS, or similar organizations.
• Familiarity with help desk software and ticketing systems.
• Multilingual abilities.
• Basic knowledge of networking concepts.

Experience

• 0+ years of relevant experience; freshers are encouraged to apply.
• Any prior experience in IT consulting firms or technical support roles will be considered an advantage.

Environment

• Based in Bangalore, India.
• Full-time position.
• Office-based work environment; may include rotational shifts or extended hours as needed to support customers.

Salary

• INR 2,50,000 – 3,00,000 per annum.