Director - Email Deliverability

Company Overview

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Job Summary

We are seeking an experienced and strategic Director of Email Deliverability Services to join our team. In this role, you will lead our Email Deliverability Consulting practice, overseeing a team of deliverability consultants while defining and implementing email deliverability strategies for our enterprise clients. The ideal candidate will bring 10+ years of experience in email deliverability consulting and people management, with a proven track record of driving operational excellence and client success.

Responsibilities

• Leadership & Team Management

  • Build, mentor, and lead a high-performing team of Email Deliverability Consultants across global regions.
  • Establish clear performance metrics, career development paths, and growth opportunities for team members.
  • Drive operational excellence through process optimization, resource allocation, and workflow management.
  • Foster a collaborative culture that promotes knowledge sharing and continuous improvement.

• Strategy & Consulting

  • Serve as the ultimate escalation point and subject matter expert for complex deliverability challenges.
  • Develop innovative email deliverability methodologies and best practices tailored to client needs.
  • Partner with enterprise clients to design comprehensive email deliverability strategies that drive business outcomes.
  • Stay at the forefront of industry changes, including ISP policies, authentication standards, and compliance regulations.

• Business Growth & Client Success

  • Collaborate with Sales and Customer Success teams to identify upsell opportunities and expand service offerings.
  • Drive revenue growth through high-quality deliverability consulting services.
  • Ensure client satisfaction through consistent delivery of measurable improvements in deliverability metrics.
  • Develop ROI models to demonstrate the business impact of improved email deliverability.

• Cross-Functional Collaboration

  • Work closely with Product Management to influence the product roadmap for deliverability features.
  • Partner with Marketing to develop thought leadership content showcasing the company's expertise.
  • Collaborate with Technical Support and Engineering to resolve complex client issues.
  • Align with Customer Success to ensure seamless client experiences and service delivery.

Qualifications

• Experience:

  • 10+ years of progressive experience in email deliverability consulting, with significant experience serving enterprise clients.
  • 5+ years of people management experience, preferably leading distributed teams in a services environment.
  • Proven track record of building and scaling operations teams in a high-growth environment.
  • Experience working with global Internet Service Providers (ISPs) and managing sender reputation across various regions.

• Technical Knowledge:

  • Deep expertise in email authentication protocols (SPF, DKIM, DMARC).
  • Comprehensive understanding of deliverability monitoring tools and analytics platforms.
  • Proficiency in interpreting deliverability data and transforming insights into actionable strategies.
  • Knowledge of email compliance regulations across different markets (CAN-SPAM, GDPR, CASL, etc.).

• Skills & Attributes:

  • Exceptional leadership abilities with a focus on team development and operational excellence.
  • Outstanding verbal and written communication skills with the ability to translate complex technical concepts for various audiences.
  • Strong business acumen with an understanding of how deliverability impacts marketing ROI.
  • Strategic mindset coupled with a hands-on approach to problem-solving.
  • Customer-centric approach with a passion for driving client success.

• Education:

  • Bachelor's degree in Marketing, Business, Computer Science, or related field; advanced degree preferred.
  • Relevant industry certifications (e.g., CIPP/E, email marketing certifications) are a plus.

Preferred Skills

• Not specified.

Experience

• Minimum 10 years of experience in email deliverability consulting and 5 years in people management.

Environment

• Typical work setting not specified.

Salary

• Not specified.

Growth Opportunities

• Highlight potential career advancement opportunities within the company, if provided.

Benefits

• List of offered benefits, such as insurance, paid leave, work policies, etc., if provided.