Solutions Engineer

Company Overview

CodeAnt AI is building the future of AI code health. Backed by Y Combinator, Entrepreneur First, and Uncorrelated Ventures, we’re a super fast-moving team of 20 across San Francisco and Bangalore, already used by Fortune 500s and government agencies to ship secure, high-quality code at scale.

Job Summary

As a Solutions Engineer, you will serve as the technical bridge between CodeAnt and our customers. This role involves guiding new clients through onboarding, integrating CodeAnt into their development workflows, and providing hands-on technical support to ensure their success. The position is hybrid, perfect for someone who enjoys solving technical problems and directly engaging with customers.

Responsibilities

• Client Onboarding & Implementation

  • Lead the technical onboarding process for new customers, ensuring a smooth and efficient setup experience.
  • Configure and deploy CodeAnt within client environments, tailoring the setup to their specific needs.
  • Set up and optimize continuous integration/continuous deployment (CI/CD) pipelines to integrate CodeAnt into existing development workflows.
  • Develop and document best practices, guides, and resources to streamline future implementations.

• Technical Support & Troubleshooting

  • Serve as the first point of contact for technical questions and issues during and after onboarding.
  • Diagnose and resolve configuration issues, integration bugs, and pipeline errors.
  • Escalate complex issues to the engineering team with clear documentation and context.
  • Proactively identify common pain points and collaborate with the product team to improve customer experience.

• Customer Success & Relationship Management

  • Build strong relationships with technical stakeholders at client organizations.
  • Conduct check-ins and training sessions to ensure customers are getting maximum value from CodeAnt.
  • Gather and relay customer feedback to inform product development and improvements.

Qualifications

• Experience & Skills:
  • 2+ years of experience in a solutions engineering, implementation, support engineering, or similar customer-facing technical role.
  • Strong understanding of CI/CD concepts and hands-on experience with tools like GitHub Actions, GitLab CI, Jenkins, CircleCI, or similar.
  • Familiarity with version control systems (Git) and software development workflows.
  • Excellent troubleshooting and debugging skills.
  • Clear and empathetic communication skills, able to explain technical concepts to both technical and non-technical audiences.
  • Self-motivated with the ability to manage multiple customer engagements simultaneously.

Preferred Skills

• Experience with code quality, static analysis, or developer tooling products.
• Familiarity with cloud platforms (AWS, GCP, Azure).
• Background in software development or DevOps.
• Experience writing technical documentation or customer-facing guides.

Experience

• Minimum 2+ years of relevant experience in a technical or customer-facing role.

Environment

• This position is a hybrid role, allowing for flexibility in work settings, combining both remote and in-office work.

Salary

• Not specified.

Growth Opportunities

• Be part of a growing team where your input shapes the product and customer experience.

Benefits

• Best in class compensation.
• Work directly with customers and see the immediate impact of your work.
• Flexible, collaborative work environment.