Functional Analyst

Company Overview

Company details are not specified.

Job Summary

The Functional Analyst is responsible for analyzing production issues reported by customers, interpreting functional specifications, and providing accurate solutions. This role involves effective communication with customers and internal teams to ensure timely resolution of technical and functional issues, enhancing customer satisfaction and contributing to the company's operational goals.

Responsibilities

• Perform functional analysis of production issues reported by customers.
• Review and interpret functional specification documents to provide accurate solutions.
• Respond promptly and professionally to customer queries on technical and functional issues.
• Analyze production problems using standard troubleshooting tools.
• Interact effectively with customers and internal development teams to resolve issues.
• Build rapport with customers while gathering detailed problem information.
• Maintain agreed issue analysis rates in line with customer standards.
• Propose and contribute to the development of new tools for faster incident resolution.

Qualifications

• Strong knowledge of the airline domain; prior experience in the travel industry is a plus.
• Proficiency in Microsoft Office tools (Excel, Outlook, Visio, PowerPoint, Word) and Confluence.
• Experience using debugging tools to analyze and resolve technical issues.
• Strong customer focus with a collaborative approach.
• Ability to understand and communicate technical information clearly.
• Skilled in creating customer-facing documentation.
• Excellent written and verbal communication skills, including technical writing.
• Strong interpersonal skills with confidence and patience in customer interactions.
• Ability to organize and prioritize multiple tasks to meet deadlines.

Preferred Skills

• Experience with specific airline or travel industry applications and their troubleshooting.

Experience

Formal requirements regarding years of experience are not specified, but relevant experience in functional analysis and customer interactions is preferred.

Environment

The typical work setting, location, and any physical or environmental conditions relevant to the job are not specified.

Salary

Salary details are not specified.

Growth Opportunities

Potential career advancement opportunities within the company are not specified.

Benefits

Specific benefits offered by the company are not detailed.