Factors.AI is looking to hire members for their Customer Success Team. This role will involve making
prospects and customers realize the product’s value, onboarding trial accounts, managing existing
customers, gathering product feedback, and analyzing product usage.

 

What will this role include and why should you be a part of the Factors’s Customer Success team?
● Factors has achieved Product-Market fit and is rapidly scaling. This role will have a high impact
on revenue and will help take the company to the next level.
● Understanding customers’ marketing priorities, operations, and analytics requirements and
translating them into effective use of the Factors.AI. You’ll not only learn how to talk to
customers but also understand how to convert them into new processes and product
features/enhancements. During this, you will gather feedback on product experience during the
entire customer lifecycle and work with the product team to understand how to resolve friction
points.
● Drive product adoption, increase overall retention, and achieve process success for customers.
● Develop and maintain a strong rapport with clients – you will be the primary point of contact.

● This is also an ideal pre-MBA role for young graduates looking to gain practical experience in the
trillion dollar SaaS business prior to MBA or starting up. The role can also open into Sales,
Product Management and Marketing. If you are stuck in a technical role at a legacy software
services business, planning to do a MBA from IIM/ISB/US Univs, this might be your ideal
gateway.

Expectations from this role:

● Solid English communication skills - competent at providing clear and concise guidance through
emails or calls with a casual and confident tone.
● Ability to scan analysis results/data and determine if something is out of normal.
● Strong attention to detail.
● Experience of 2-4 years in a related field
Location: Bangalore / Chennai