<div>Factors.AI is looking to hire members for their Customer Success Team. This role will involve making<br /> prospects and customers realize the product&rsquo;s value, onboarding trial accounts, managing existing<br /> customers, gathering product feedback, and analyzing product usage.</div> <div>&nbsp;</div> <div>What will this role include and why should you be a part of the Factors&rsquo;s Customer Success team?<br /> ● Factors has achieved Product-Market fit and is rapidly scaling. This role will have a high impact<br /> on revenue and will help take the company to the next level.<br /> ● Understanding customers&rsquo; marketing priorities, operations, and analytics requirements and<br /> translating them into effective use of the Factors.AI. You&rsquo;ll not only learn how to talk to<br /> customers but also understand how to convert them into new processes and product<br /> features/enhancements. During this, you will gather feedback on product experience during the<br /> entire customer lifecycle and work with the product team to understand how to resolve friction<br /> points.<br /> ● Drive product adoption, increase overall retention, and achieve process success for customers.<br /> ● Develop and maintain a strong rapport with clients &ndash; you will be the primary point of contact.</div> <div>● This is also an ideal pre-MBA role for young graduates looking to gain practical experience in the<br /> trillion dollar SaaS business prior to MBA or starting up. The role can also open into Sales,<br /> Product Management and Marketing. If you are stuck in a technical role at a legacy software<br /> services business, planning to do a MBA from IIM/ISB/US Univs, this might be your ideal<br /> gateway.</div> <div><br /> Expectations from this role:</div> <div><br /> ● Solid English communication skills - competent at providing clear and concise guidance through<br /> emails or calls with a casual and confident tone.<br /> ● Ability to scan analysis results/data and determine if something is out of normal.<br /> ● Strong attention to detail.<br /> ● Experience of 2-4 years in a related field<br /> Location: Bangalore / Chennai</div>