Program Manager ServiceNow II 4020

Company Overview

Daimler Truck is a leading global automotive manufacturer specializing in commercial vehicles. The company fosters a culture of innovation and collaboration, focusing on delivering high-quality products and solutions to meet customer needs.

Job Summary

The Platform Management Lead is responsible for end-to-end platform management, ensuring efficient and reliable operations that align with the organization's business requirements. This role will involve overseeing the implementation design, solution architecture, and development standards while providing thought leadership and technical guidance to the team. The successful candidate will lead service improvement initiatives and build strong relationships with business stakeholders.

Responsibilities

• Ensure efficient and reliable platform management that meets the organization's business needs.
• Oversee implementation design, solution architecture, and development standards.
• Provide thought leadership and act as a technical escalation point for project delivery.
• Ensure proper documentation of solutions in accordance with established guidelines and standards.
• Participate in audits and compliance requirements, ensuring platform readiness.
• Foster strong relationships with business stakeholders within Daimler Truck.
• Lead service improvement initiatives to deliver value and enhance service delivery.
• Manage metrics, quality, costs, and deliveries related to the owned products.
• Drive platform adoption and oversee change management procedures.
• Develop a high-performance team culture and encourage a product mindset.
• Promote innovation by encouraging the adoption of emerging technologies.
• Conduct market analysis for respective products and provide scalable, cost-effective solutions.
• Establish effective engagement and develop networks with global stakeholders and partners for platform management.

Qualifications

• Education: Bachelor of Engineering (B.E) or an equivalent degree.
• Experience:
  • 15+ years of experience in core ServiceNow platform delivery and operations.
  • Strong exposure to ITIL (Information Technology Infrastructure Library) and IT Service Management (ITSM) practices.
  • 7+ years of relevant experience in people and vendor management.
  • Strong experience in people's management.
• Certifications: Mandatory ServiceNow Certifications such as Certified System Administrator (CSA) or Certified Implementation Specialist.

Preferred Skills

• Experience in leading large-scale platform management initiatives.
• Ability to engage and influence senior stakeholders effectively.
• Strong problem-solving skills and a proactive approach to challenges.
• Excellent communication and interpersonal skills.

Experience

• Minimum of 15 years of experience in IT Service Management and related fields.

Environment

This job may involve collaboration with global teams, thus requiring effective communication skills in a diverse environment. Specific details about the work setting, such as whether it is remote, in-office, or hybrid, have not been specified.

Salary

Estimated salary range is not provided.

Growth Opportunities

Potential career advancement opportunities within Daimler Truck may include leadership roles in platform management or related operational positions, though specific pathways are not outlined.

Benefits

Information regarding offered benefits, including insurance and paid leave, is not specified.