Director of Engineering (D2C)

Job Summary

The Director of Engineering will play a pivotal role in defining and executing the post-purchase technology roadmap and architecture. This position is crucial for improving operational efficiency and customer satisfaction in the organization.

Responsibilities

• Partner closely with the Chief Technology Officer (CTO) to define and execute the post-purchase technology roadmap and architecture.
• Lead design and development of systems supporting returns, replacements, exchanges, service requests, and operational workflows.
• Own and manage integrations with SAP systems, analytics platforms, Warehouse Management Systems (WMS), logistics partners, Customer Relationship Management (CRM) tools, and Point of Sale (POS) systems.
• Define and maintain a scalable, modular architecture leveraging microservices, serverless functions, and event-driven design patterns.
• Drive end-to-end reliability, observability, and automation across all post-purchase services.
• Collaborate cross-functionally with Product, Operations, business, and customer experience (CX) teams to deliver outcomes that improve operational efficiency and customer satisfaction.
• Establish engineering best practices, including code review standards, API governance, and documentation discipline.
• Mentor and guide Engineering Managers and Tech Leads to build strong engineering teams and promote technical excellence.
• Implement Key Performance Indicators (KPIs) and tracking mechanisms, driving post-purchase analytics and reporting initiatives.

Qualifications

• 10–13 years of experience in software engineering, with at least 3-4 years in a Director or Senior Engineering Leadership role.
• Proven experience architecting and scaling e-commerce or Direct-to-Consumer (D2C) and offline post-purchase systems integrating with SAP, WMS, or logistics platforms.
• Strong technical expertise in backend and cloud-native architectures, distributed systems, and modern DevOps practices.
• Proficiency in Node.js/NestJS, event-driven design, and large-scale API integrations.
• Hands-on experience with AWS architecture including Kubernetes, serverless deployments, and continuous integration/continuous deployment (CI/CD) pipelines.
• Experience leading data and analytics integrations, building APIs or pipelines for internal reporting systems.
• Outstanding leadership, communication, and stakeholder management skills.
• Strong understanding of agile frameworks and engineering management best practices.

Preferred Skills

• Experience with large-scale e-commerce platforms.
• Familiarity with industry trends and advancements in technology relevant to post-purchase systems.

Experience

• Minimum of 10-13 years in software engineering.
• At least 3-4 years in a directorial or senior engineering leadership capacity.

Environment

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Salary

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Growth Opportunities

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Benefits

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