<div> <div><strong>Company Overview<br /> Alliance Insurance Brokers (www.allianceinsurance.in) is one of India&rsquo;s oldest and largest insurance<br /> broker and risk advisor, founded in 2003, operating from 15 locations, serving the risk management and<br /> insurance needs of 3,600+ corporates across the globe and employing 450+ colleagues.<br /> As a composite insurance broker licensed by the IRDAI, we are a full-service insurance broking house<br /> headquartered in Mumbai and cater to general insurance, reinsurance and life insurance needs of our<br /> clients. We are also market leaders in the speciality lines of insurance i.e. Sports &amp; Events, Media &amp;<br /> Entertainment and Specie &amp; Fine, and enjoy a strong presence in the B2B corporate space as well i.e.<br /> Manufacturing, Construction, Services, Aviation &amp; Aerospace, Infrastructure &amp; Energy and Financial<br /> Institutions Group.<br /> Elephant.in is powered by Alliance Insurance Brokers and is India&rsquo;s first insurtech consulting and advisory<br /> platform, exclusively built for employees and businesses. At Elephant.in, we advise corporate employees<br /> and MSME businesses on purchasing retail/personal insurances or business insurances through<br /> exclusive curated insurance products at heavily discounted premiums.<br /> About Team<br /> We are looking for a Customer Success expert to join our team. This is a full-time role where you&rsquo;ll be<br /> working with a diverse team based across India. This role reports to Chief Manager &ndash; Customer Success.<br /> You will be part of a team responsible for growing the partnership space and managing all existing<br /> partner relationships. In short, you will aid clients in taking full advantage of products, drive sales by<br /> influencing product upgrades and manage and sustain relationships with customers. We have lots of<br /> opportunities and not enough time. We are relaxed and love to have a laugh but are very driven and<br /> focused on success.<br /> About the Role<br /> We are an insurtech platform that has transformed the process of accessing, buying and managing</strong></div> <div><strong>insurance for corporate employees and MSMEs. We are doing things differently in the business-to-<br /> business-to-consumer space and are looking for an experienced and energetic Customer Success expert</strong></div> <div><strong>to drive business growth. In this role, you are expected to engage with existing clients of Elephant.in and<br /> ensure that the employees (after being onboarded by the Sales team through partnerships with corporate<br /> entities) are aware and enabled to use Elephant.in for their personal insurance needs.<br /> A day in your (potential) life as a Customer Success Expert<br /> &bull; Develop and manage relationships and communications with HR SPOC at client side (CHROs / HR<br /> Head / Benefits / other HR team members) for enabling Elephant.in&rsquo;s visibility among the onboarded<br /> employees of the client<br /> &bull; Sustain business growth and profitability by maximizing value<br /> &bull; Liaison with the marketing team and facilitate email marketing campaigns being sent to employees<br /> (either directly or through HR SPOC)<br /> &bull; Ensure steady participation from employees of the onboarded corporate clients through various<br /> engagement activities like webinars, on-premises activities, AMA sessions etc. that would highlight<br /> the employee benefits offerings of Elephant.in<br /> &bull; Procure testimonials from the HR leaders and other SPOCs present of existing clients and record<br /> success stories of key client employees who have made purchases on Elephant.in</strong></div> </div>