Position Overview

We are seeking a dedicated and customer-focused Customer Support Executive to join our healthcare team. The ideal candidate will handle customer queries with empathy, accuracy, and professionalism while ensuring high service quality and customer satisfaction. This role involves interacting with patients, clients, and partners through calls, emails, and chats.

Key Responsibilities

• Handle inbound and outbound calls, emails, and chat queries from customers regarding healthcare services, appointments, products, or support needs.
• Maintain a high level of empathy and professionalism while assisting customers.
• Track and document customer interactions in the CRM system.
• Escalate complex cases to the appropriate teams while maintaining ownership until resolution.
• Meet daily/weekly/monthly performance metrics such as response time, quality scores, and customer satisfaction.

Required Skills & Qualifications

• Graduate in any discipline; healthcare or life sciences background is an advantage.
• 1–3 years of experience in customer support, preferably in healthcare, wellness, or related industries.
• Strong verbal and written communication skills.
• Excellent listening skills, patience, and empathy.
• Ability to handle sensitive health-related information with confidentiality.
• Proficiency in using CRM tools, MS Office, and call-handling software.
• Ability to multitask, prioritize, and work in a fast-paced environment.

 

 

Preferred Skills

• Ability to work in rotational shifts (if applicable).
• Multilingual skills (English + regional languages).

Work Location: [Bengalore, Bellandur)

Work Mode: [Onsite / 6 days]

Shift Timings: [10 AM-7 PM]

Salary Range: [Upto 5 LPA]

Joining Requirement: [Immediate/15 days/30 days]