Job Description

Experience- 3- 10 years

Workmode- Remote

Responsibilities

• Responsible for leading a 7-11 person technical team, assigning and monitoring tasks, and reporting on status & progress.
• Conducts one-on-one meetings with all agents on technical team for coaching, mentoring and career progression.
• Provide telephone and email based pre and post-sales technical support for our software products.
• Investigate issues reported by customers, and communicate with internal product development teams to resolve product issues.
• Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives.
• Performance reporting through tracking of technical team KPIs monthly
• Work with leadership team on projects and escalations as required
• Some travel, local and international may be required in a supporting role for events.

Qualifications

• 2-3 years’ experience acting as a technical team lead
• Degree or Diploma in Computer Networking, Information Technology, Computer Science or a related technical field
• Outstanding verbal and written communication skills in English
• Solid understanding of the OSI model and computer networking principles (Firewalls, Network Protocols, Sub netting)
• Strong problem solving abilities, strong team player (i.e. flexible, hard-working, fast-learner, self-motivated, results oriented)
• Knowledge of mobile computing platforms (Android, iOS, Windows Mobile and Blackberry)
• Solid troubleshooting skills and logic
• Certified Japanese Level E5
• Experience with CRM solutions 
• Previous experience working with (MDM) mobile device management solutions is an asset