Head – B2B Fulfillment Manager

Company Overview

Not specified.

Job Summary

The Head – B2B Fulfillment Manager is responsible for the end-to-end execution of all confirmed B2B orders. This role plays a crucial part in ensuring flawless coordination among production, supply chain, packaging, dispatch, and sales teams to deliver every order with precision and timeliness, aligning with customer expectations.

Responsibilities

• Order Execution

  • Manage the fulfillment lifecycle from order receipt through successful delivery.
  • Ensure order accuracy in terms of quantities, specifications, packaging, and delivery requirements.
  • Maintain visibility of all active orders and proactively manage exceptions.

• Stakeholder Coordination

  • Act as the central point of coordination between Sales, Production, Supply Chain, and Dispatch teams.
  • Ensure structured communication and issue resolution across stakeholders.
  • Escalate risks and constraints before they impact customer commitments.

• SLA & Delivery Performance

  • Define and ensure adherence to fulfillment Service Level Agreements (SLAs) and delivery commitments.
  • Monitor on-time delivery performance and implement corrective actions as necessary.
  • Develop contingency plans for peak periods and large-scale orders.

• Process Excellence

  • Design and continuously improve fulfillment Standard Operating Procedures (SOPs), controls, and workflows.
  • Drive automation, visibility, and operational efficiency throughout the fulfillment process.
  • Identify and eliminate execution bottlenecks and process gaps.

• Reporting & Governance

  • Own dashboards that track order status, delivery performance, errors, and escalations.
  • Utilize data and operational insights to enhance planning, capacity management, and service levels.

Qualifications

• Experience: 4–5 years in operations, supply chain, fulfillment, or order management.
• Skills:
  • Strong stakeholder management and process improvement capabilities.
  • Familiarity with Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), or order management systems is preferred.

Preferred Skills

• Excellent communication and leadership skills.
• Proficiency in data analysis and performance management.
• Experience in designing processes and driving automation.

Experience

• Minimum of 4–5 years in a relevant role, managing high-volume, time-sensitive execution environments.

Environment

Typically based in an office environment, potentially within a Head Office or Operations Hub location.

Salary

Not specified.

Growth Opportunities

Opportunities for career advancement may arise as a result of performance and successful contributions to the fulfillment operations.

Benefits

Not specified.