ServiceNow Developer

Company Overview

Company details not specified.

Job Summary

The ServiceNow Developer is responsible for developing, configuring, and customizing ServiceNow modules to enhance organizational workflows and improve service management efficiencies. This role contributes to the organization’s goals by optimizing processes through technical expertise and operational proficiency.

Responsibilities

• Develop, configure, and customize ServiceNow modules, including IT Service Management (ITSM), IT Operations Management (ITOM), IT Business Management (ITBM), Customer Service Management (CSM), and other relevant applications.
• Design and implement Workflows, User Interface (UI) Policies, Business Rules, Script Includes, UI Actions, and Client Scripts.
• Develop and maintain ServiceNow integrations using REST/SOAP APIs, MID Server, and Integration Hub.
• Customize and develop Catalog Items, Record Producers, and Flow Designer Workflows.
• Implement ServiceNow security models such as Access Control Lists (ACLs), roles, and domain separation.
• Perform Instance Upgrades, Patch Management, and Platform Optimization.
• Develop Automated Test Framework (ATF) test cases to ensure platform stability.
• Work on Performance Analytics, Reporting, and Dashboards for enhanced visibility.
• Troubleshoot incidents, defects, and performance issues in the ServiceNow platform.
• Document technical solutions, development processes, and best practices.
• Participate in story grooming, sprint planning, and unit testing.
• Document technical designs and assist in User Acceptance Testing (UAT) coordination.

Qualifications

• Experience: 3–5 years in ServiceNow development and application management.
• Educational Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related discipline.
• Mandatory Certifications:
  • ServiceNow Certified System Administrator (CSA)
• Preferred Certifications:
  • ITIL v4 Foundation
  • Ongoing Certified Application Developer (CAD) or relevant Certified Implementation Specialist (CIS) certifications (optional but beneficial).
• Technical Skills:
  • Basic to intermediate JavaScript/GlideScript skills.
  • Knowledge of ServiceNow tables, workflows, notifications, and catalogs.
  • Familiarity with Automated Test Framework (ATF) and system properties.
  • Exposure to core modules such as ITSM, Request Management, and Configuration Management Database (CMDB).
  • Good understanding of ServiceNow Update Sets and the release cycle.
  • Experience in Service Portal Development and UI Customization.
  • Knowledge of CMDB, Discovery, and Asset Management is a plus.
  • Experience with ServiceNow Flow Designer, Workflow Editor, and Business Rules.
• Communication Skills:
  • Clear communication with business analysts and testers.
  • Able to articulate technical issues in a simple manner.
  • Proactive in asking questions and understanding business needs.

Preferred Skills

• Familiarity with Performance Analytics, Reporting, and stage-based development strategies in ServiceNow.

Experience

• 3–5 years of experience in ServiceNow development.

Environment

Work environment details not specified.

Salary

Salary details not specified.

Growth Opportunities

Potential career advancement opportunities not specified.

Benefits

Offered benefits details not specified.