Job Description Zonal/Regional Resolution Manager – Non-Mortgage Collections<br /> <br /> Role requirements and JD Role Zonal/Regional Resolution Manager – Non-Mortgage Collections Role<br /> <br /> objective:- Managing large-scale collections, recovery strategies, and team leadership in the unsecured loans domain.<br /> <br /> This role demands a deep understanding of industry dynamics, legal frameworks, and the ability to innovate in a fast-paced environment.<br /> Grade Manager/Senior Manager Reporting Authority Head Resolution (Non-Mortgage) Education A postgraduate degree in Finance, Business Administration, or a related field is preferred.<br /> Experience 15+ years Job Description: • Oversee and manage the collections for unsecured loans across multiple geographies, ensuring alignment with the company's business objectives and long-term goals. • Develop and implement advanced strategies to enhance portfolio performance, leveraging a mix of digital, call centre, field, and legal channels. • Define and monitor key performance indicators (KPIs) to assess portfolio performance, making data-driven decisions to optimize collections processes. • Utilize data augmentation strategies, including integrating credit bureau data and alternative data sources, to profile borrowers and effectively trace SKIP borrowers. • Lead the creation and execution of innovative collection campaigns that drive high recovery rates, balancing aggression with empathy. • Ensure campaigns are tailored to different borrower segments, utilizing behavioral insights and technological interventions. • Identify and onboard strategic partners to build a robust and compliant agency network across the country, with clear monitoring and evaluation mechanisms. • Maintain a thorough understanding of legal requirements and processes across different states, ensuring all recovery activities are compliant with local laws. • Lead training initiatives for internal teams and external partners, ensuring all personnel are well-equipped with the latest techniques, legal knowledge, and compliance standards. • Regularly interact with senior management and stakeholders, providing detailed reports on portfolio performance, challenges, and strategic initiatives. • Act as the point of contact for complex recovery cases, demonstrating a high level of expertise and decision-making ability. Skill Sets: • Extensive Collections Expertise • Advanced Recovery Management • Legal Acumen • Negotiation and Settlement Skills • Analytical and Technological Proficiency • Leadership and People Management Job Description Zonal/Regional Resolution Manager – Non-Mortgage Collections Edelweiss Asset Reconstruction Company Limited • Innovative and Adaptive Thinking • Effective Communication and Presentation • Confidence and Composure • Crisis Management