Platform Analyst ITOM (3-5 yrs)

Company Overview

[Company details not provided]

Job Summary

The Platform Analyst for IT Operations Management (ITOM) plays a critical role in managing and optimizing the IT operations to ensure efficient and effective service delivery. This position involves analyzing, implementing, and enhancing ITOM processes and tools, ultimately contributing to the organization’s operational goals.

Responsibilities

• Analyze current ITOM processes and identify areas for improvement.
• Implement ITOM tools and solutions to enhance operational efficiency.
• Monitor system performance and troubleshoot issues as they arise.
• Collaborate with cross-functional teams to ensure seamless integration of ITOM strategies.
• Generate reports and provide insights on ITOM metrics and performance.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Proficient in ITOM tools and processes (e.g., event management, performance monitoring).
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.
• Familiarity with IT Service Management (ITSM) frameworks such as ITIL.
• Ability to work in a fast-paced and dynamic environment.

Preferred Skills

• Experience with automation tools and scripting languages.
• Knowledge of cloud-based ITOM solutions.
• Certification in ITIL or other relevant frameworks is a plus.

Experience

• 3-5 years of experience in IT Operations Management or related field.

Environment

Details regarding the work setting, location, and conditions are not specified.

Salary

Salary information is not provided.

Growth Opportunities

Opportunities for advancement within IT operations and related fields are available, depending on performance and organizational needs.

Benefits

Information about benefits is not provided.