Head of Operations | Scrabble & Jigsaw
Posted on August 29, 2024
Job Description
<p class="Body" style="border:none"><span style="font-size:11pt"><span style="font-family:"Helvetica Neue",serif"><span style="color:black"><b>Responsibilities</b></span></span></span></p>
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<li class="Body" style="border:none"><span style="font-size:11pt"><span style="font-family:"Helvetica Neue",serif"><span style="color:black">Lead the counselling department and develop a deep understanding of its dynamics and opportunities</span></span></span></li>
<li class="Body" style="border:none"><span style="font-size:11pt"><span style="font-family:"Helvetica Neue",serif"><span style="color:black">Develop and execute strategies to grow and sustain an impactful counselling function</span></span></span></li>
<li class="Body" style="border:none"><span style="font-size:11pt"><span style="font-family:"Helvetica Neue",serif"><span style="color:black">Grow the function across all zones nationally </span></span></span></li>
<li class="Body" style="border:none"><span style="font-size:11pt"><span style="font-family:"Helvetica Neue",serif"><span style="color:black">Build and evangelise digitisation of processes for seamless functioning of the team and counselling system in the organisation </span></span></span></li>
<li class="Body" style="border:none"><span style="font-size:11pt"><span style="font-family:"Helvetica Neue",serif"><span style="color:black">Innovate and experiment new methodologies for mental wellbeing<span dir="RTL" lang="AR-SA" style="font-family:"Arial Unicode MS",serif">’</span>s of students</span></span></span></li>
<li class="Body" style="border:none"><span style="font-size:11pt"><span style="font-family:"Helvetica Neue",serif"><span style="color:black">Move the department towards a proactive approach to mental health</span></span></span></li>
<li class="Body" style="border:none"><span style="font-size:11pt"><span style="font-family:"Helvetica Neue",serif"><span style="color:black">Work closely with and influence senior stakeholders in the organisation</span></span></span></li>
<li class="Body" style="border:none"><span style="font-size:11pt"><span style="font-family:"Helvetica Neue",serif"><span style="color:black">Monitor and keep up with regulatory and compliance requirement at all times</span></span></span><br />
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<p class="Body" style="border:none"><span style="font-size:11pt"><span style="font-family:"Helvetica Neue",serif"><span style="color:black"><b>Skills & Competencies</b></span></span></span></p>
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<li class="Body" style="border:none"><span style="font-size:11pt"><span style="font-family:"Helvetica Neue",serif"><span style="color:black">15+ years of relevant experience managing large teams/ department</span></span></span></li>
<li class="Body" style="border:none"><span style="font-size:11pt"><span style="font-family:"Helvetica Neue",serif"><span style="color:black">Background/ education in psychology/ counselling is highly preferred</span></span></span></li>
<li class="Body" style="border:none"><span style="font-size:11pt"><span style="font-family:"Helvetica Neue",serif"><span style="color:black">People management and leadership</span></span></span></li>
<li class="Body" style="border:none"><span style="font-size:11pt"><span style="font-family:"Helvetica Neue",serif"><span style="color:black">Process driven, data oriented and excellent customer orientation</span></span></span></li>
<li class="Body" style="border:none"><span style="font-size:11pt"><span style="font-family:"Helvetica Neue",serif"><span style="color:black">Ability to influence decisions and execution at an organisation as well as functional level</span></span></span></li>
<li class="Body" style="border:none"><span style="font-size:11pt"><span style="font-family:"Helvetica Neue",serif"><span style="color:black">Excellent communication and rapport building skills</span></span></span></li>
<li class="Body" style="border:none"><span style="font-size:11pt"><span style="font-family:"Helvetica Neue",serif"><span style="color:black">Open to travel across the country</span></span></span></li>
<li class="Body" style="border:none"><span style="font-size:11pt"><span style="font-family:"Helvetica Neue",serif"><span style="color:black">Comfortable with communicating in Hindi if needed</span></span></span></li>
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