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Head of Operations | Scrabble & Jigsaw

Posted on August 29, 2024

Job Description

Responsibilities

 

  • Lead the counselling department and develop a deep understanding of its dynamics and opportunities
  • Develop and execute strategies to grow and sustain an impactful counselling function
  • Grow the function across all zones nationally
  • Build and evangelise digitisation of processes for seamless functioning of the team and counselling system in the organisation
  • Innovate and experiment new methodologies for mental wellbeings of students
  • Move the department towards a proactive approach to mental health
  • Work closely with and influence senior stakeholders in the organisation
  • Monitor and keep up with regulatory and compliance requirement at all times

     

Skills & Competencies

 

  • 15+ years of relevant experience managing large teams/ department
  • Background/ education in psychology/ counselling is highly preferred
  • People management and leadership
  • Process driven, data oriented and excellent customer orientation
  • Ability to influence decisions and execution at an organisation as well as functional level
  • Excellent communication and rapport building skills
  • Open to travel across the country
  • Comfortable with communicating in Hindi if needed
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