SAP CCM

Company Overview

[Not specified]

Job Summary

The SAP Customer Relationship Management (CCM) role is pivotal in leveraging SAP technology to enhance customer interactions, optimize processes, and elevate overall customer satisfaction. The candidate will contribute to the organization's goals by implementing and managing SAP CRM solutions, ensuring they meet the business requirements effectively.

Responsibilities

• Manage the implementation and configuration of SAP CCM solutions to ensure seamless integration with existing systems.
• Analyze business requirements and translate them into technical specifications for SAP CRM functionalities.
• Collaborate with cross-functional teams to optimize customer engagement processes and enhance user experiences.
• Conduct user training and support sessions for end-users to maximize the utility of SAP CRM tools.
• Monitor and troubleshoot issues within the SAP CCM environment to maintain system integrity and performance.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Strong understanding of SAP CCM modules and functionalities.
• Proficiency in SAP configuration and customization processes.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills to collaborate with various stakeholders.
• Experience with database management and SQL is a plus.
• Familiarity with project management methodologies is preferred.

Preferred Skills

• Experience in integrating SAP CCM with other systems, such as ERP or e-commerce platforms.
• Knowledge of data analysis tools and techniques.
• Additional certifications in SAP CRM or related domains.

Experience

• A minimum of 3-5 years of relevant experience in SAP Customer Relationship Management or similar roles.

Environment

Typical work setting may vary and could include remote, in-office, or hybrid arrangements depending on company policies.

Salary

[Not specified]

Growth Opportunities

[Not specified]

Benefits

[Not specified]