Head – Operations (Pan-India)

Company Overview

CLR Group is a diversified, fast-growing enterprise operating across Integrated Facility Management (IFM), technical & engineering services, specialized services, staffing, and emerging verticals such as skilling and global workforce solutions. Headquartered in Pune, the Group has a pan-India footprint with a workforce of over 28,000 employees and revenues exceeding Rs. 800 Crore. The Group’s technical brand, Kilowatt, delivers engineering, technical, and ESG-led services, enabling a genuinely integrated, single-window proposition to clients across various sectors including Aviation, Healthcare, BFSI, IT/ITeS, Pharmaceuticals, Retail, Data Centres, and Manufacturing.

Job Summary

The Head – Operations (Pan-India) is a strategic leadership role responsible for end-to-end service delivery and operational P&L across both soft and hard services for the CLR Group. This role involves setting the operating model, governance architecture, and capability agenda for the entire delivery organization, translating the Group’s growth ambitions into a technology-enabled, margin-focused delivery engine. The incumbent will oversee all regional operations, lead the growth of Kilowatt as a technical brand, and ensure high standards of quality, client satisfaction, and operational efficiency across the country.

Responsibilities

• Own the country-level P&L for soft and hard services, driving margin improvement through cost optimization, productivity enhancements, and pricing discipline.
• Design and implement the annual Margin Improvement Plan with quarterly tracking, focusing on cost control, billing integrity, and strategic resource allocation.
• Build and grow the Kilowatt brand, establishing it as a leader in technical, engineering, and ESG-led services, and integrating soft and technical services into a seamless offering.
• Define and oversee service delivery governance, including quality assurance frameworks, SLA management, and review mechanisms to ensure consistent outcomes across all sites.
• Drive client engagement through a structured Client Wiring Program, fostering relationships at multiple levels to enhance retention, renewals, and organic growth.
• Lead digital transformation initiatives by embedding technology platforms such as CAFM/CMMS and workforce management tools to optimize resource utilization and operational transparency.
• Build organizational capability by establishing training needs, designing development programs, and creating a high-performance culture with strong leadership succession.
• Lead organizational structure and governance, ensuring statutory and contractual compliance, and acting as the escalation point for operational issues.
• Set strategic direction for the entire operations team, including Regional Heads and Technical Services, ensuring alignment with corporate goals and performance standards.

Qualifications

• Educational Qualifications: Graduate or Postgraduate degree in Engineering, Management, or Operations.
• Technical Skills:
  • Strong P&L management and financial acumen.
  • Expertise in Integrated Facility Management (soft & hard services).
  • Experience with technical & engineering services, including M&E, asset management, and ESG/energy services.
  • Proficiency in CAFM/CMMS, workforce management, and analytics platforms.
  • Knowledge of statutory compliance related to labor laws, factory acts, and contract regulations.
• Soft Skills:
  • Strategic thinking and operational excellence.
  • Strong leadership and organizational skills.
  • Excellent stakeholder management and client relationship skills.
  • Decisiveness and crisis management capabilities.
  • High ownership and accountability.
  • Ability to build and develop high-performing teams.

Preferred Skills

• Experience scaling or leading a technical & engineering services portfolio at a national level.
• Proven track record of managing large, distributed workforce across multiple sectors.
• Ability to drive digital transformation and leverage technology for operational efficiency.
• Strong executive presence with credibility among senior clients and internal leadership.
• Experience in strategic account management and client retention.

Experience

• Minimum of 18+ years of total professional experience.
• At least 5+ years in a Pan-India operations leadership role within the IFM industry.
• Demonstrated experience in country-level P&L ownership, managing large-scale operations across multiple sites and sectors.
• Proven success in scaling technical & engineering services and managing a large, distributed workforce.

Environment

• The role is based in Pune, Maharashtra, with extensive travel across India.
• The work environment involves strategic leadership, client interactions, and hands-on management of large teams.
• The position requires adaptability to a fast-paced, growth-oriented organization with a focus on technology-driven operations.

Salary

• Compensation is commensurate with experience and is aligned with industry standards for senior leadership roles.

Growth Opportunities

• The role offers significant career growth within the organization, including potential pathways to executive leadership positions.
• Opportunity to shape the operating model of a growth-stage organization and influence long-term strategic direction.

Benefits

• Competitive salary package with performance-linked incentives.
• Opportunity to lead large-scale, integrated operations at a national level.
• Exposure to strategic decision-making and client engagement at the highest levels.
• Work in a dynamic, growth-focused environment with a focus on professional development.