Job Title Business Analyst - Project Management
Grade 2B
Level Experienced Colleague
Job Function Finance
Job Sub Function Finance Operations
Reports to Manager
Location Mumbai
Business Area M&G Global Services
Overall Job Purpose
The purpose of this role is to support the project team in the role of a business analyst. The
Business Analyst will be responsible for the successful delivery of the requirements specifications
needed to deliver on the relevant project / workstream objectives.
Primary Key Responsibilities (Top 3-5 KRA)
 Produce requirements (epics and user stories), perform interviews, analysis documents, run
workshops, define or record business process, prototyping scenarios, data analysis, task and
workflow analysis.
 Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose
high-level information into details, abstract up from low-level information to a general
understanding, and distinguish user requests from the underlying true needs.
 Proactively communicate and collaborate with external and internal parties to analyse information
needs, functional requirements, existing capabilities and feasibility, with the objective of delivering
a clear implementation framework.
 Work independently and with users to define concepts and under direction of the project manager
Additional Responsibilities :
 Drive and challenge project team members on their assumptions of how they will successfully
execute their plans.
 Leverage strong analytical skills required to gain a thorough understanding of how to interpret
customer business needs and translate them into applicable operational requirements.
 Collaborate with implementation teams and subject matter experts to establish the technical vision
and analyse trade-offs between usability and performance needs.
 Provide high level solution validation against requirements.
 Ensure that technology build is completed to specifications, and testing system elements of the
operating model.
 Work with the Product business teams to ensure operational readiness.
 Work collaboratively with colleagues and take personal accountability to maintain and enhance
controls you are responsible for to support improvement of the overall control environment,
customer outcomes
 Demonstrate a positive risk, compliance and control culture through the identification, assessment,
monitoring and management of risks and issues within the business area, alongside ensuring timely
and appropriate resolution of control weaknesses, actions and failures that arise

Key Stakeholder Management

Restricted

Internal
- Finance Teams within the M&G Business
- Project Support Teams

External
- N/A

Knowledge, Skills, Experience & Educational Qualification

Knowledge & Skills (Must Have) :
 Project Management experience
 Confidence & excellent communication
 Client and delivery focussed
 Ability to communicate at all levels within the organisation & externally.
 Problem Solving and Decision Making Skills
 Time Management and Workload Planning Skills
 Good interpersonal skills. Well-developed facilitation skills to elicit information from key
stakeholders internally and externally.
 Well-developed understanding of the tools and techniques to conduct high quality process and
data analysis, and compilation of user documentation.
 Strong process mapping and design skills, including facilitation of process improvement.
 Well-developed ability to apply multiple approaches and techniques, in order to lead data analysis.
 Proven and demonstrable analytical and problem-solving skills essential, with the ability to think
laterally and generate creative solutions.
 Ability to identify, understand and support the impact assessment for the solution.
 Understanding of system training documentation/preparation.
 Ability to prepare the business for change through an agreed business readiness process.
 Provide high level solution validation against requirements.
 Excellent MS Office skills, particularly with MS Excel and Visio.
 Good working knowledge of agile and associated ceremonies.
 Well-developed organisational and prioritisation skills with a keen attention to detail and ability to
manage multiple deliverables.
 Ability to support the overall test plan and conduct preliminary testing to ensure requirements are
met.
 Risk mindset to identify key risks
Knowledge & Skills (Additional) :
Experience:
 BA with business stakeholder management (indicative 2 to 5 years’ experience)
 Transformation and project delivery experience
Educational Qualification:
 Post Graduate/PMO certified with 7+ years of relevant experience

Restricted

M&G Behaviours relevant to all roles:
Inspire Others: support and encourage each other, creating an environment where everyone can
contribute and succeed
Embrace Change: be open to change, willing to be challenged and able to adapt quickly and imaginatively
to new ideas
Deliver Results: focus on performance, set high standards and deliver with energy and determination
Keep it simple: cut through complexity, keep the outcome in mind, keeping your approach simple and
adapting your message to every audience