Customer Engagement:
● Develop and execute customer engagement strategies to drive user adoption and retention.
● Proactively reach out to customers to understand their needs, challenges, and feedback.
Customer Support:
● Manage and lead a team of customer support representatives, providing guidance and support as needed.
● Resolve escalated customer issues and ensure timely and effective resolution.
● Collaborate with cross-functional teams to address customer concerns and improve product functionality.
Product Knowledge:
● Develop an in-depth understanding of our products and services to provide expert guidance to customers.
● Stay updated on industry trends, market developments, and competitive offerings.
 
Customer Feedback and Product Improvement:
● Gather customer feedback and insights to provide valuable input to the product development team.
● Advocate for customer needs within the organization to drive product enhancements and improvements.
● Exposure of operating with a lean team and scaling the cx function keeping Tech/Automation at core
Data Analysis:
● Analyse customer data and user behaviour to identify patterns and trends.
● Use data-driven insights to optimize customer engagement strategies and improve user experience.
Team Leadership:
● Provide leadership and mentorship to the customer success team, fostering a collaborative and supportive environment.
● Conduct regular performance reviews, set goals, and provide coaching and training to team members.