Job Description
<p style="margin-bottom:11px"><span style="font-size:11pt"><span style="line-height:normal"><span style="font-family:Calibri,sans-serif"><b><span style="font-size:13.5pt"><span style="font-family:"Times New Roman",serif">Job Title: Fulfilment Operations Manager</span></span></b></span></span></span></p>
<p style="margin-bottom:11px"><span style="font-size:11pt"><span style="line-height:normal"><span style="font-family:Calibri,sans-serif"><b><span style="font-size:12.0pt"><span style="font-family:"Times New Roman",serif">Location:</span></span></b><span style="font-size:12.0pt"><span style="font-family:"Times New Roman",serif"> Mumbai (Andheri)<br />
<b>Experience:</b> 5-6 years<br />
<b>Industry:</b> E-commerce Exports / Air Cargo / Cross-Border Logistics</span></span></span></span></span></p>
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<p style="margin-bottom:11px"><span style="font-size:11pt"><span style="line-height:normal"><span style="font-family:Calibri,sans-serif"><b><span style="font-size:13.5pt"><span style="font-family:"Times New Roman",serif">About GoGlocal:</span></span></b></span></span></span></p>
<p style="margin-bottom:11px"><span style="font-size:11pt"><span style="line-height:normal"><span style="font-family:Calibri,sans-serif"><a href="https://goglocal.live/" target="_new"><span style="font-size:12.0pt"><span style="font-family:"Times New Roman",serif"><span style="color:blue">GoGlocal</span></span></span></a><span style="font-size:12.0pt"><span style="font-family:"Times New Roman",serif"> empowers businesses to go global by simplifying market entry and growth with a suite of solutions. Our mission is to be the world’s leading enabler of global e-commerce, connecting businesses with customers worldwide.</span></span></span></span></span></p>
<p style="margin-bottom:11px"><span style="font-size:11pt"><span style="line-height:normal"><span style="font-family:Calibri,sans-serif"><span style="font-size:12.0pt"><span style="font-family:"Times New Roman",serif">We provide end-to-end solutions that help Indian sellers sell, ship, and receive payments from international markets. Our logistics division has evolved into a strong, independent business unit, driving the need for an experienced <b>Fulfilment Operations Manager</b> to oversee and optimize the fulfilment and export operations.</span></span></span></span></span></p>
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<p style="margin-bottom:11px"><span style="font-size:11pt"><span style="line-height:normal"><span style="font-family:Calibri,sans-serif"><b><span style="font-size:13.5pt"><span style="font-family:"Times New Roman",serif">Role Overview:</span></span></b></span></span></span></p>
<p style="margin-bottom:11px"><span style="font-size:11pt"><span style="line-height:normal"><span style="font-family:Calibri,sans-serif"><span style="font-size:12.0pt"><span style="font-family:"Times New Roman",serif">We are seeking an experienced <b>Fulfilment Operations Manager</b> who has worked in a <b>fulfilment centre, air cargo, or cross-border e-commerce export environment</b>. The ideal candidate will have hands-on experience managing small parcel exports, ensuring smooth order fulfilment, coordinating with freight forwarders, and optimizing logistics processes.</span></span></span></span></span></p>
<p style="margin-bottom:11px"><span style="font-size:11pt"><span style="line-height:normal"><span style="font-family:Calibri,sans-serif"><span style="font-size:12.0pt"><span style="font-family:"Times New Roman",serif">This role will report directly to the <b>COO</b> and play a key part in scaling our logistics operations.</span></span></span></span></span></p>
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<p style="margin-bottom:11px"><span style="font-size:11pt"><span style="line-height:normal"><span style="font-family:Calibri,sans-serif"><b><span style="font-size:13.5pt"><span style="font-family:"Times New Roman",serif">Key Responsibilities:</span></span></b></span></span></span></p>
<p style="margin-bottom:11px"><span style="font-size:11pt"><span style="line-height:normal"><span style="font-family:Calibri,sans-serif"><span style="font-size:12.0pt"><span style="font-family:"Segoe UI Emoji",sans-serif">✅</span></span><span style="font-size:12.0pt"><span style="font-family:"Times New Roman",serif"> <b>Fulfilment Operations Management:</b></span></span></span></span></span></p>
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<li style="margin-bottom:11px"><span style="font-size:11pt"><span style="line-height:normal"><span style="tab-stops:list 36.0pt"><span style="font-family:Calibri,sans-serif"><span style="font-size:12.0pt"><span style="font-family:"Times New Roman",serif">Oversee end-to-end fulfilment processes for small parcel exports through air cargo and cross-border e-commerce platforms.</span></span></span></span></span></span></li>
<li style="margin-bottom:11px"><span style="font-size:11pt"><span style="line-height:normal"><span style="tab-stops:list 36.0pt"><span style="font-family:Calibri,sans-serif"><span style="font-size:12.0pt"><span style="font-family:"Times New Roman",serif">Ensure timely and accurate order processing, packaging, and shipping.</span></span></span></span></span></span></li>
<li style="margin-bottom:11px"><span style="font-size:11pt"><span style="line-height:normal"><span style="tab-stops:list 36.0pt"><span style="font-family:Calibri,sans-serif"><span style="font-size:12.0pt"><span style="font-family:"Times New Roman",serif">Manage inventory control and order dispatch from fulfilment centres.</span></span></span></span></span></span></li>
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<p style="margin-bottom:11px"><span style="font-size:11pt"><span style="line-height:normal"><span style="font-family:Calibri,sans-serif"><span style="font-size:12.0pt"><span style="font-family:"Segoe UI Emoji",sans-serif">✅</span></span><span style="font-size:12.0pt"><span style="font-family:"Times New Roman",serif"> <b>Logistics Coordination:</b></span></span></span></span></span></p>
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<li style="margin-bottom:11px"><span style="font-size:11pt"><span style="line-height:normal"><span style="tab-stops:list 36.0pt"><span style="font-family:Calibri,sans-serif"><span style="font-size:12.0pt"><span style="font-family:"Times New Roman",serif">Coordinate with air cargo partners, freight forwarders, and export service providers.</span></span></span></span></span></span></li>
<li style="margin-bottom:11px"><span style="font-size:11pt"><span style="line-height:normal"><span style="tab-stops:list 36.0pt"><span style="font-family:Calibri,sans-serif"><span style="font-size:12.0pt"><span style="font-family:"Times New Roman",serif">Manage relationships with express cargo service providers such as SCA Cargo and other industry players.</span></span></span></span></span></span></li>
<li style="margin-bottom:11px"><span style="font-size:11pt"><span style="line-height:normal"><span style="tab-stops:list 36.0pt"><span style="font-family:Calibri,sans-serif"><span style="font-size:12.0pt"><span style="font-family:"Times New Roman",serif">Ensure adherence to global shipping regulations and compliance requirements.</span></span></span></span></span></span></li>
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<p style="margin-bottom:11px"><span style="font-size:11pt"><span style="line-height:normal"><span style="font-family:Calibri,sans-serif"><span style="font-size:12.0pt"><span style="font-family:"Segoe UI Emoji",sans-serif">✅</span></span><span style="font-size:12.0pt"><span style="font-family:"Times New Roman",serif"> <b>Process Optimization:</b></span></span></span></span></span></p>
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<li style="margin-bottom:11px"><span style="font-size:11pt"><span style="line-height:normal"><span style="tab-stops:list 36.0pt"><span style="font-family:Calibri,sans-serif"><span style="font-size:12.0pt"><span style="font-family:"Times New Roman",serif">Implement and maintain SOPs to streamline fulfilment and export processes.</span></span></span></span></span></span></li>
<li style="margin-bottom:11px"><span style="font-size:11pt"><span style="line-height:normal"><span style="tab-stops:list 36.0pt"><span style="font-family:Calibri,sans-serif"><span style="font-size:12.0pt"><span style="font-family:"Times New Roman",serif">Leverage technology to enhance operational efficiency and reduce error rates.</span></span></span></span></span></span></li>
</ul>
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<p style="margin-bottom:11px"><span style="font-size:11pt"><span style="line-height:normal"><span style="font-family:Calibri,sans-serif"><b><span style="font-size:13.5pt"><span style="font-family:"Times New Roman",serif">Required Qualifications & Experience:</span></span></b></span></span></span></p>
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