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We are seeking a highly skilled Senior Dynamics CRM Developer to lead the design, development, and implementation of Microsoft Dynamics CRM solutions across the organization. This role plays a pivotal part in optimizing customer engagement, streamlining business processes, and driving digital transformation. The ideal candidate should possess strong technical expertise in CRM architecture, customization, and integration, along with a solid understanding of business operations.
Define and develop the architectural vision for Microsoft Dynamics CRM implementations.
Design scalable, secure, and high-performing CRM solutions aligned with business goals.
Produce low-level technical designs, architectural blueprints, and solution documentation.
Lead the deployment and customization of Microsoft Dynamics CRM systems.
Design and implement seamless integrations with enterprise systems and applications.
Plan and execute data migration strategies for legacy data.
Stay updated with emerging CRM tools, trends, and best practices.
Contribute to the development of the CRM technology roadmap and strategy.
Promote the adoption of automation, DevOps practices, and efficient workflows in CRM projects.
Engage with business stakeholders to gather requirements and translate them into technical solutions.
Serve as the technical lead and primary contact for all CRM-related initiatives.
Collaborate with vendors, consultants, and internal teams to ensure successful delivery.
Conduct rigorous testing and validation to ensure reliability, performance, and security.
Analyze, diagnose, and resolve issues and bottlenecks within CRM solutions.
Ensure proper logging, monitoring, and support mechanisms are in place.
Develop and deliver training sessions for end-users and system administrators.
Create and maintain user manuals, configuration documents, and technical guides.
Proven experience in designing and developing Microsoft Dynamics 365 CRM solutions.
Strong knowledge of customization, configuration, workflows, plugins, and integrations.
Experience with Power Platform, Power Automate, and Power Apps is highly desirable.
Proficiency in programming languages such as C#, .NET, and JavaScript.
Familiarity with integration tools such as Azure Logic Apps, APIs, or SSIS.
Excellent problem-solving skills and a strong sense of ownership.
Strong communication and stakeholder engagement skills.
Microsoft Dynamics CRM certification(s) (e.g., MB-210, MB-220, PL-200).
Experience working in Agile/Scrum environments.
Prior exposure to CRM deployments in large-scale or enterprise environments.