Job Summary:

We are seeking a highly skilled Senior Dynamics CRM Developer to lead the design, development, and implementation of Microsoft Dynamics CRM solutions across the organization. This role plays a pivotal part in optimizing customer engagement, streamlining business processes, and driving digital transformation. The ideal candidate should possess strong technical expertise in CRM architecture, customization, and integration, along with a solid understanding of business operations.

Key Responsibilities:

1. Solution Architecture & Design:

• Define and develop the architectural vision for Microsoft Dynamics CRM implementations.

• Design scalable, secure, and high-performing CRM solutions aligned with business goals.

• Produce low-level technical designs, architectural blueprints, and solution documentation.

2. Implementation & Integration:

• Lead the deployment and customization of Microsoft Dynamics CRM systems.

• Design and implement seamless integrations with enterprise systems and applications.

• Plan and execute data migration strategies for legacy data.

3. Technology Leadership & Strategy:

• Stay updated with emerging CRM tools, trends, and best practices.

• Contribute to the development of the CRM technology roadmap and strategy.

• Promote the adoption of automation, DevOps practices, and efficient workflows in CRM projects.

4. Collaboration & Communication:

• Engage with business stakeholders to gather requirements and translate them into technical solutions.

• Serve as the technical lead and primary contact for all CRM-related initiatives.

• Collaborate with vendors, consultants, and internal teams to ensure successful delivery.

5. Quality Assurance & Troubleshooting:

• Conduct rigorous testing and validation to ensure reliability, performance, and security.

• Analyze, diagnose, and resolve issues and bottlenecks within CRM solutions.

• Ensure proper logging, monitoring, and support mechanisms are in place.

6. Training & Documentation:

• Develop and deliver training sessions for end-users and system administrators.

• Create and maintain user manuals, configuration documents, and technical guides.

Required Skills & Qualifications:

• Proven experience in designing and developing Microsoft Dynamics 365 CRM solutions.

• Strong knowledge of customization, configuration, workflows, plugins, and integrations.

• Experience with Power Platform, Power Automate, and Power Apps is highly desirable.

• Proficiency in programming languages such as C#, .NET, and JavaScript.

• Familiarity with integration tools such as Azure Logic Apps, APIs, or SSIS.

• Excellent problem-solving skills and a strong sense of ownership.

• Strong communication and stakeholder engagement skills.

Preferred Qualifications:

• Microsoft Dynamics CRM certification(s) (e.g., MB-210, MB-220, PL-200).

• Experience working in Agile/Scrum environments.

• Prior exposure to CRM deployments in large-scale or enterprise environments.