<p>What you&rsquo;ll do</p> <ul> <li>Launching Refyne products and services for new clients</li> <li>Resolve clients&#39; complaints in an effective, respectful &amp; patient manner</li> <li>Develop and maintain strategic long-term trusting relationships with high-volume clients to accomplish organic growth&nbsp;</li> <li>Research key customer wants and needs, suggest solutions to address them</li> <li>Ensure timely launch and delivery of employee financial wellness benefits</li> <li>Serve as the contact point for key clients and internal teams</li> <li>Gather, report, and communicate clients&#39; feedback on service, technology, and product delivery</li> <li>Measure, track and analyze key account metrics</li> <li>Create reports for upper management</li> <li>Keep abreast with industry, market trends and best practices</li> </ul> <p>What we&rsquo;re looking for</p> <ul> <li>5 to 7 years work experience in event management &amp; on-ground&nbsp;product launch</li> <li>Experience in managing a large portfolio of clients, vendors &amp; agencies.</li> <li>Excellent knowledge of management methods &amp; techniques</li> <li>Proficiency in English - written &amp; verbal</li> <li>Skilled in networking &amp; building relationships</li> <li>Ability to think strategically &amp; lead, prioritize &amp; meet critical deadlines&nbsp;&nbsp;</li> <li>Comfortable with being on the road, the job will require extensive traveling, about 70% of the time</li> </ul>