What you’ll do

• Launching Refyne products and services for new clients
• Resolve clients' complaints in an effective, respectful & patient manner
• Develop and maintain strategic long-term trusting relationships with high-volume clients to accomplish organic growth 
• Research key customer wants and needs, suggest solutions to address them
• Ensure timely launch and delivery of employee financial wellness benefits
• Serve as the contact point for key clients and internal teams
• Gather, report, and communicate clients' feedback on service, technology, and product delivery
• Measure, track and analyze key account metrics
• Create reports for upper management
• Keep abreast with industry, market trends and best practices

What we’re looking for

• 5 to 7 years work experience in event management & on-ground product launch
• Experience in managing a large portfolio of clients, vendors & agencies.
• Excellent knowledge of management methods & techniques
• Proficiency in English - written & verbal
• Skilled in networking & building relationships
• Ability to think strategically & lead, prioritize & meet critical deadlines  
• Comfortable with being on the road, the job will require extensive traveling, about 70% of the time