O365 Admin

Job Summary

The O365 Admin will be responsible for administering and maintaining Microsoft Exchange versions (2013/2016/2019) and the on-premises infrastructure. This role is crucial for ensuring the smooth operation of email services and Office 365 applications, contributing to the organization's overall efficiency and productivity.

Responsibilities

• Administer and maintain MS Exchange versions (2013/2016/2019) and on-premises infrastructure, including backup and restore procedures, mailbox management, and public folder replication.
• Provide advanced support for Exchange Online services, including hybrid configurations, mail flow troubleshooting, and message tracking.
• Configure and troubleshoot remote email access using Outlook and Outlook Web App (OWA).
• Manage and maintain anti-SPAM products and Enterprise Vault Servers.
• Architect, design, and implement solutions using Office 365 services, including Exchange Online, SharePoint Online, Microsoft Teams, and Security & Compliance.
• Handle Tier 3 operations and assist Tier 1 and 2 teams with complex issues.
• Troubleshoot advanced Office 365 issues using tools like PowerShell and diagnostic tools while adhering to SLA timelines.
• Collaborate with cross-functional teams to identify and resolve global technical issues.
• Monitor system performance and provide root cause analysis for complex issues.
• Execute projects related to migrations, new implementations, and system improvements for Office 365.
• Provide detailed reporting on Office 365-related tasks and tickets.

Qualifications

• Extensive knowledge of Windows Server Operating Systems (2008, 2012, 2016, 2019) and desktop environments (Windows 10/11).
• Proficiency in Microsoft Exchange protocols (SMTP, POP3, RPC/HTTPS, MAPI/HTTPS).
• Experience with Exchange Hybrid Configurations and Azure Active Directory Connect implementations.
• In-depth understanding of Office 365 features, including DKIM, DMARC, transport rules, Data Loss Prevention (DLP) policies, and retention/archival policies.
• Knowledge of SharePoint Online architecture and Microsoft Teams troubleshooting.
• Advanced capabilities in tools like PowerShell, MFCMapi, IDFix, and diagnostic utilities.
• Relevant educational qualifications such as a Bachelor's degree in Computer Science, Information Technology, or a related field.

Preferred Skills

• Familiarity with cloud security best practices and compliance frameworks.
• Experience with scripting and automation to enhance operational efficiency.

Experience

• A minimum of 3-5 years of experience in a similar role, with a focus on Microsoft Exchange and Office 365 administration.

Environment

• This position is based in Bangalore and requires in-office work. The work environment is collaborative, with opportunities to engage with cross-functional teams.

Salary

• Estimated salary range: ₹800,000 per annum.