We're looking for a talented & experienced City Lead- Operations in Mumbai.
Incredible yet challenging opportunity to work with Management and the
Operations team at a high-growth Quick Commerce startup to drive
meaningful impact.
This is an in-person role at our dark store and you must be based near
Andheri East.
Responsibilities
Help oversee Same-Day Delivery & Hyperlocal operations across multiple
dark stores in Mumbai.
Manage all dark store/delivery fleet teams along with launch of new dark
stores across Mumbai, as per the expansion plan.
Work closely with our customers (D2C/E-Commerce Brands) and support
them in expansion/growth across Bangalore.
Own all aspects of dark store & last-mile operations such as inbound,
inventory management, outbound, manpower planning, rostering, training,
employee engagement, vendor partnerships, COD management.
Ensure a streamlined Supply Chain to drive ~100% success rate in Same-Day
Deliveries & meet SLAs across the city.
Lead all metrics related to reliability, customer experience & CPO (cost-perorder)
as per business needs, while continuously developing & implementing
SOPs (dark store + last-mile) to improve them.
Oversee weekly audits and daily MIS reporting to Management.
Help create a rockstar culture amongst your team to scale to profitability.
Qualifications
6-12 years of Operations/Supply Chain Management experience, at Quick
Commerce/Ecommerce warehousing/dark store/logistics tech companies.
City Lead 3
Team management, stakeholder management, & independent decision-making
experience are a must.
Must have an owner's mindset. We are looking for owners – not employees.
Benefits
Be part of a tight-knit rocket ship passionate about empowering Ecommerce
brands in the quick commerce era.
Annual company retreat.
Growth Opportunities