Customer Support Executive

Job Summary

As a Customer Support Executive (Intern), you will be the first point of contact for customers, providing them with assistance, troubleshooting, and guidance regarding products and services. You will play a vital role in enhancing customer satisfaction, resolving inquiries efficiently, and supporting the company’s reputation for excellent service.

Responsibilities

• Respond promptly and professionally to customer inquiries via email, chat, or phone.
• Address customer issues and resolve complaints with patience and empathy.
• Guide customers through basic troubleshooting steps and product/service usage.
• Document interactions and maintain accurate records of customer communications.
• Escalate complex issues to the appropriate team or supervisor when necessary.
• Assist in updating FAQs and support documentation based on common customer queries.

Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency in using computers and basic office software (e.g., MS Office, email).
• Positive attitude and a customer-centric approach.
• Minimum educational qualification: High school diploma or equivalent (pursuing or completed).
• No prior experience required.

Preferred Skills

• Familiarity with customer support software or ticketing systems is a plus.
• Ability to work in a team-oriented environment.
• Basic knowledge of company products/services (training will be provided).
• Multilingual abilities are an added advantage.

Experience

• 0 years minimum experience required.
• Open to freshers and recent graduates eager to learn and develop customer support skills.

Environment

• Internship position with 2 openings.
• Supportive and collaborative team environment.
• Immediate start date with application deadline of 2025-06-25.

Salary

• ₹13,000 – ₹20,000 per month (internship stipend).